Transfer Center Specialist (Part Time w Benefits, Evenings)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Responsible for assisting with taking calls securing demographic information related to transfers arranging transportation and supporting the Transfer Center RN.
Job Specific Duties
- Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
- Gathers pertinent transfer request information completes Intake Form and documents all actions as appropriate for informational and reporting purposes.
- Enters data in Cerner FirstNet and Transfer log related to all transfer requests.
- Escalates all clinical questions to the Transfer Center RN Department Director or Medical Director.
- Follows all Transfer Center protocols regarding calls and documentation.
- Maintains an active hands-on level of participation in all transfer requests in and out of the facility.
- Facilitates coordination of bed assignment Physician-to-Physician RN-to-RN discussion as appropriate for effective safe and timely transfers.
- Provides hand-off at change of shift regarding any pending transfer.
- Reconciles transfer information once patient arrives including disposition and mode of transport.
- If transfer is a no-show sends email to the identified recipients for patient follow-up.
Minimum Job Requirements
- 3-5 years of clerical office and/or customer service experience required
Knowledge Skills and Abilities
- High School Education or equivalent
- Prior experience in an acute care healthcare environment
- Prior Call Center experience and/or experience processing transfer requests preferred
- Decision making and time management skills
- Excellent verbal and written communication skills
- Human relations and team building skills
- Ability to handle multiple assignments set priorities and meet deadlines
- Ability to represent department in a professional courteous and efficient manner
- Ability to follow complex written or verbal instructions to solve complex problems
- Proficiency in Microsoft Word Excel and Outlook
Required Experience:
IC
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
