Food Pantry & Clothes Closet Operations & Volunteer Manager

Food Pantry & Clothes Closet

Operations & Volunteer Manager

JOB ANNOUNCEMENT:

Sacred Heart Community Service in San José CA is seeking a dynamic and resilient full-timeFood Pantry & Clothes Closet Operations & Volunteer Managerto lead daily distribution and volunteer engagement for our food pantry and no-cost clothes closet. This warehouse-based role supports one of the largest food distribution programs in the Bay Area serving more than 25000 community members annually.

We are looking for a hands-on people-centered leader who thrives in fast-paced service environments and believes that strong operations are essential to delivering services with dignity access and respect. This position is ideal for someone who enjoys leading staff and volunteers building effective systems and ensuring a welcoming equitable experience for every community member.

POSITION SUMMARY:

TheFood Pantry & Clothes Closet Operations & Volunteer Manageris responsible for the day-to-day management of food pantry clothes closet and donation station operations including warehouse logistics inventory flow volunteer coordination and member-facing service delivery. This role provides direct supervision training and support to staff and volunteers and is accountable for ensuring safe efficient and dignified service in a high-volume warehouse-based environment.

The position leads program planning budgeting data tracking and performance reporting; oversees operational policies procedures and safety standards; and supports crisis intervention and emergency response efforts as needed. The Manager serves as a key liaison with volunteers partners and internal teams contributes to organization-wide initiatives and events and advances SHCSs mission to ensure every child and adult is free from poverty through effective people-centered operations grounded in dignity compassion and respect.

RESPONSIBILITIES AND DUTIES:

Management (65-75%)

Provides structure support supervision training evaluation and professional development for the team of food pantry clothes closet and donation station staff.

Accountable for the development tracking reporting and analysis of program goals outcomes and team performance metrics in alignment with the SHCS Strategic Plan.

Ensures the compassionate fair and equitable provision of services to members through training coaching and feedback to staff interns and volunteers.

Leads the recruitment and hiring of program staff and interns.

Supports program teams by interceding in difficult situations using non-violent crisis intervention skills and emergency response protocols and providing coaching debriefing and documentation of incidents as necessary.

Leads supply chain processes including ordering receiving tracking/reporting processing and storage of food and clothing donations.

Provides support and training in the development of leadership among members through program involvement such as co-leading programs.

Supports the recruitment development training and support for; a) volunteers and b) members of the program advisory committee(s).

Responsible for direct support to the programs including program opening closing or weekend coverage as needed.

Supports the development implementation and continuous improvement of program policies and procedures including systems protocols standards and training.

Ensures a safe working environment through regular training updates and equipment procurement and repairs.

Maintains operational continuity of volunteer management overseeing day-to-day activities including scheduling tracking hours and managing a volunteer database.

Organizes and facilitates programming team meetings and retreats.

Collaboration (10-15%)

Collaborates with internal teams and external partners to support program operations volunteer engagement and service delivery.

Ensures regular communication and connection with other SHCS programs initiatives and campaigns to align volunteer engagement service delivery and organizational priorities.

Works closely with the Community Engagement team to design and implement a consistent high-quality volunteer experience that supports volunteer retention engagement and alignment with the organizations mission.

Designs and leads program engagement projects for specific groups and partner organizations in coordination with the Community Engagement team.

Leadership (10-15%)

Provides operational leadership and support for organization-wide programs events training and outreach efforts such as the holiday program pack-a-back and solidarity summit.

Represents SHCS in the community through outreach to schools faith communities businesses and community groups.

Serves as a member of the Emergency Response Team and serves as on-site manager as needed.

Participates in the Manager Round Table.

Performs other duties as assigned.

Administrative (5-10%)

Analyzes and reports on program objectives outputs and outcomes to support contract compliance internal accountability and fund development efforts.

Develops and maintains monthly work plans to achieve desired program outcomes.

Assists in grant administration compliance and reporting.

Maintains confidentiality of member staff volunteer and organizational information in accordance with SHCS policies and applicable regulations.

Develops tracks and manages program budgets in coordination with Finance and ensures regular communication with the program team regarding budget status and resource availability.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Strong commitment to SHCSs vision of a community where every child and adult is free from poverty.

Bachelors degree or at least 5 years of experience in social services public health or a related field.

23 years of program management or supervisory experience.

Bilingual and biliterate in English and Spanish.

Ability to work effectively with diverse people communities and cultures with an understanding of culturally competent and anti-racist practices.

Demonstrated experience in project management including planning training and tracking systems.

Experience in volunteer management.

Strong written verbal and presentation skills.

Ability to multitask respond quickly remain composed and stay highly organized in unexpected situations.

Flexible schedule availability including some weekends and evenings.

Willingness to step in and support program operations as needed.

Ability to lift push or pull up to 50 lbs.

Ability to stand and walk for prolonged periods and use a computer for 24 hours per day.

Must successfully pass a DMV and criminal background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

Proficiency with databases (such as Salesforce) Microsoft Office (Word Excel PowerPoint) and Google Workspace.

Certified in forklift operation and warehouse equipment use.

OSHA safety training certification.

Current CPR and First Aid certification.

Experience in food distribution warehouse management or supply chain operations.

Familiarity with non-profit program management and working with diverse volunteers.

Knowledge of food safety standards and regulations.

Experience coordinating with funders donors or partner organizations.

Background in training and coaching volunteers or staff in a fast-paced service environment.

REPORTING RELATIONSHIP:

The position is full-time and exempt and reports to the Essential Services Director.

COMPENSATION:

Starting Salary is $82000 per year. Excellent benefits include 100% employer-paid medical insurance for employees and majority paid medical insurance for qualified dependents dental insurance vision insurance 12 paid holidays 10 paid sick days per year paid vacation starting at 10 days per year additional wellness benefits basic life and long-term disability insurance professional development and more.

Sacred Heart Community Service is proud to be an equal opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic cultural and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities people of color women people living with disabilities veterans and LGBTQ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race color ethnicity ancestry religion age sex gender sexual orientation gender identity/expression pregnancy medical condition or genetic information veteran status national origin disability marital or other protected status. SHCS will conform to the spirit as well as the letter of all applicable laws and regulations.