Member Engagement Coodinator

JOB SUMMARY

Under the direction of the Member Services Manager the Member Engagement Coordinator will coordinate the execution of projectsand programs that providesupport andservicestomemberorganizationsand projects that increase member engagement and develop CENs operational processes.

CENs Member Services team has broad responsibility for vital areas of the CEN operation. Primarily in service to CENs 700 members (customers) the Member Services (MS) team is accountable for:

• Member service requests
• New member developmentsales and on-boarding
• Marketing communications and publicity
• Member engagement events programs and coordination of member advisory councils
• CRMsystem development
• Project management

The successful candidate will bring a bachelors degree in a related field and at least four years experience in a role having demonstrated abilities to work effectively in a fast-paced entrepreneurial technology-based environment.

The Connecticut Education Network (CEN) is Connecticuts trusted internet partner committed to our member community and its success. By honoring this commitment we have grown the member customer network and maintained our reputation one of the most valued and secure Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do where you do it and contributing to mission and vision that provides unprecedented value to CT.

DUTIES AND RESPONSIBILITIES

The responsibilities and essential duties fall into the three broad categories below.

Member Events and Engagement Programming

• Working with the MS team coordinates the logistics of the annual Member Conference event including venue logistics schedule budget materials sponsorships and all other necessary resources.
• Coordinates CENs Engagement and Development Advisory Council EDAC to develop conference program and other professional development & training events.
• Coordinates plans and executes member engagement projects to promote CEN products and services.
• Coordinates meetings and activities for CENs Service Management Advisory Council SMAC and Connecticut Higher Education Roundtable for Information Security.
• Schedules coordinates and attends as needed conferences and events of member affiliate groups (e.g. CCM CLA) to represent CEN.
• Performs related work as required.

Marketing and Communications

• Creates and executes promotional strategies and media materials to attract relevant audiences and generate engagement in CEN services and events.
• Prepares member email communications and promotions.
• Coordinates social media campaigns to build CENs following.
• Identifies and prepares CEN website updates and enhancements.
• Collaborate with team to prepare CEN collateral marketing and promotional materials.
• Coordinates the drafting of CEN reports.
• May identify additional marketing and promotional platforms to build CEN brand.
• Performs related work as required.

Operational Process Support

• Provides direct support for the building and maintenance of member account databases.
• Assists other MS team members in the preparation of quotes bid responses documentation standard operating procedures (SOP) requisitions projections presentations and reports.
• Performs related work as required.

Related Skills & Competencies

• Communication: Demonstrates effective oral and written communication skills including the ability to digest analyze organize and present topics of a technical nature.
• Interpersonal: Establishes and develops strong productive relationships with co-workers and members (customers).
• Project Coordination: Demonstrates ability to coordinate and execute projects with impact to organizational goals. Analyzes information makes accurate assessments and coordinates activities across multiple functional groups.
• Problem Solving: Demonstrates sound analytic and diagnostic skills dealing with clearly defined issues and/or where information is readily available. Once decisions are made follow through to implement intended results. Breaks a problem down to manageable pieces and implements effective timely solutions.
• Team Orientation: Builds relationships with peers and other departments to achieve objectives. Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts success of team above self.

MINIMUM QUALIFICATIONS

1. Bachelors degree in a related field.
2. At least four (4) years of related experience.
3. Demonstrated written communication skills.
4. Proven interpersonal and organizational skills.
5. Experience working on creative materials such as event or organization promotional materials advertisements websites etc.
6. Demonstrated ability to coordinate projects across multiple functional groups.
7. Demonstrated experience with Microsoft Office 365 MS Teams and Google Docs.
8. Demonstrated experience with social media platforms including Twitter LinkedIn Instagram.

PREFERRED QUALIFICATIONS

1. Evidence of creative ability as demonstrated by a applicants may include promotional materials and advertisements they created websites they developed or designed and/or communications theyve written.
2. Demonstrated understanding of cyber infrastructure including network-based services.
3. Demonstrated experience with CVENT GTR or other event management platforms.
4. Project management training and/or certifications.
5. Demonstrated experience working in the Connecticut public sector specifically municipalities libraries higher education and/or K-12.
6. Demonstrated experience with enterprise CRM systems.
7. Demonstrated proficiency with WordPress and/or Drupal.
8. Demonstrated proficiency with Adobe Creative Cloud.
9. Demonstrated experience planning and delivering large scale customer events.
10. Demonstrated experience with Constant Contact or similar email marketing platform.

APPOINTMENT TERMS

Other rights terms and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions Search #499348 to upload aresume cover letterthat demonstrates how you meet the minimum qualifications for this position and contact information forthree (3) professional references. If submitting a portfolio please upload examples of your work in the additional document section. Screening will begin immediately.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on January.

All employees are subject to adherence to the State Code of Ethics which may be found at members of the University of Connecticut are expected to exhibit appreciation of and contribute to an inclusive respectful and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employees unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

The University of Connecticut is an AA/EEO Employer.