Service Sublet Coordinator

Orlando, FL - USA

Hourly Salary: $ 16 - 18

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Sublet Coordinator

Department: Service

Reports To: Reconditioning Production Director Service Director

Summary:

The Service Sublet Coordinator is an important role in the reconditioning process with a number of responsibilities. These responsibilities include ensuring the We Owe customers needs are fulfilled coordinating transactions between the company and customers and performing cost and time estimates for those transactions using ReconTrac and Service Management Log. The Service sublet Coordinator will also coordinate the pick up and drop off of company vehicles to outside dealerships / vendors for repairs and keep up to date records of the process and completion.

Essential Dutiesinclude the following. Other duties may be assigned.

Developing strong customer relationships through the successful management of products and service delivery.
Maintaining computerized customer and vendor profile information.
Monitoring Service Management Log to check or schedule service and call the customer/vendor to arrange appointments.
Developing cost estimates logging needed parts and the time needed for repairs.
Assist with parts ordering and invoicing. Checking Carfax for details on the vehicle in process.
Conveying all necessary information regarding costs parts work to the customers and management.
Assisting in the set up of new vendor accounts.
Entering the details of repair jobs on ReconTrac

Qualifications:

A High School Diploma or equivalent.
Work experience and product knowledge of Automotive terms necessary.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.
Strong record keeping skills and experience with invoicing and PO systems.
The ability to understand and relate technical issues to the service team from customers non-technical descriptions.

NOTE:

This is not necessarily an exhaustive list of responsibilities skills duties requirements efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies changes in personnel work load rush jobs or technological developments).

Required Experience:

Job Title: Service Sublet CoordinatorDepartment: ServiceReports To: Reconditioning Production Director Service DirectorSummary:The Service Sublet Coordinator is an important role in the reconditioning process with a number of responsibilities. These responsibilities include ensuring the We Owe custo...