Manager, Business Strategy

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

In this position...

The Customer Digital Strategy Implementation Manager will be a key driver in bringing Fords vision for a seamless and convenient digital customer experience in vehicle service and maintenance to life.

This role is responsible for the successful execution and rollout of the digital strategy identified within the Customer Digital Strategy roadmap. Working closely with cross-functional teams this manager will bridge the gap between strategy and execution ensuring that digital capabilities are delivered effectively to address customer pain points enhance satisfaction and contribute to VIN share growth.

What youll do...

• Cross-functional Coordination: Collaborate extensively with Product Management IT Engineering Marketing Dealer Operations and external vendors to ensure alignment integration and successful delivery of digital solutions across the customer service journey (pre-service in-service post-service).

• Requirements Translation: Work with strategy and product teams to translate high-level strategic objectives and customer pain points into detailed functional and technical requirements for digital capabilities (e.g. Ford App features dealer tools IVI integrations).

• Stakeholder Management: Act as a central point of contact for project stakeholders providing regular updates managing expectations and facilitating decision-making to keep implementation on track.

• Performance Monitoring: Define and track implementation-specific metrics and KPIs working with data strategy program management and analytics teams to monitor the effectiveness of deployed digital solutions and identify areas for optimization.

• Problem Solving: Proactively identify and resolve implementation challenges bottlenecks and dependencies escalating issues as necessary to ensure timely and effective resolution.

• Process Improvement: Continuously seek opportunities to optimize implementation processes enhance efficiency and improve the overall quality of digital solution delivery.

• Strategic Implementation: Partner with the CX Implementation team to deliver GTM plans to deliver the digital customer experiences of record.

Youll have...

• Bachelors degree in Business Administration Project Management Information Technology Marketing or a related field.

• 5 years of experience in project management program management or digital implementation roles preferably within a large complex organization.

• Proven track record of successfully delivering complex digital products platforms or customer-facing initiatives.

• Strong understanding of digital technologies platforms and their application to enhance customer experience.

• Excellent organizational planning and problem-solving skills with a keen attention to detail.

• Exceptional communication negotiation and interpersonal skills with the ability to influence and manage diverse stakeholder groups.

• Experience with agile development methodologies.

Even better you may have...

• Masters degree or MBA.

• Experience in the automotive industry particularly in customer service digital transformation or dealer operations.

• PMP Agile or other relevant project management certifications.

• Familiarity with customer journey mapping and experience designing user-centric digital solutions.

• Experience with change management best practices and tools.

• Knowledge of Fords digital ecosystem (e.g. Ford App FordPass dealer systems).

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage

• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays including the week between Christmas and New Years Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits click here

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-DP1