Travel Systems Onboarding Specialist

Travel Systems Onboarding Specialist

Job Type:Full Time
Location:Goway Manila
Reporting to:GDS Optimization Lead
Salary:Php 40000 to Php 50000
Role Type:New

Job purpose:
The Travel Systems Onboarding Consultant is responsible for the successful implementation configuration and onboarding of clients onto travel management and booking platforms (e.g. Cytric). This role serves as the primary bridge between clients internal operations and technology teams to ensure a seamless compliant and efficient transition into the system. The consultant ensures clients are fully enabled to use the platform effectively while aligning configurations with business policies workflows and service expectations.

As a Global Implementation Consultant

What will be your key responsibilities

• Client Onboarding & Implementation

  • Lead end-to-end onboarding of new clients onto travel systems including requirements gathering configuration testing and go-live support.

  • Configure travel platforms to align with client travel policies approval workflows user roles and reporting needs.

  • Conduct data validation and ensure accurate setup of traveler profiles cost centers and access permissions.

  • Coordinate with internal stakeholders (Operations IT Finance Account Management) to ensure readiness and smooth handover.

• Consultative Support

  • Act as the primary point of contact during onboarding providing guidance and best-practice recommendations.

  • Translate client business needs into system configurations and operational workflows.

  • Identify risks gaps or dependencies early and proactively manage resolutions.

• Training & Enablement

  • Deliver system training sessions (virtual or in-person) to client administrators and end-users.

  • Develop and share onboarding documentation user guides and quick reference materials.

  • Ensure clients are confident and self-sufficient in using the platform post go-live.

• Testing Go-Live & Hypercare

  • Support user acceptance testing (UAT) and pre-go-live validation activities.

  • Manage go-live execution and provide post-implementation hypercare support.

  • Track and resolve post-launch issues in collaboration with internal teams and vendors.

• Continuous Improvement & Governance

  • Capture client feedback to improve onboarding processes and documentation.

  • Maintain accurate onboarding records timelines and status reporting.

  • Support process enhancements and standardization across onboarding activities.

  • Ensure adherence to data privacy security and compliance requirements.

What are we looking for

Required

• Experience in travel systems onboarding implementation or travel technology operations.

• Familiarity with online booking tools and travel platforms (Cytric experience strongly preferred).

• Strong understanding of corporate travel policies workflows and approval structures.

• Excellent stakeholder management and communication skills.

• Strong attention to detail and ability to manage multiple onboarding projects concurrently.

• Proficiency in written and spoken English.

Preferred

• Experience working with GDS systems (Amadeus or similar).

• Background in corporate travel management TMCs or travel BPO environments.

• Experience delivering system training or client enablement sessions.

• Basic project management experience.

Core Competencies

• Client-focused and consultative mindset

• Strong analytical and problem-solving skills

• Technical aptitude and systems orientation

• Excellent organization and time management

• Ability to work independently and cross-functionally

• Adaptability in fast-paced deadline-driven environments

What can you expect from Goway

Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.

• Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.

• Youll enjoy generous paid time off including three weeks of vacation six personal days and a dedicated day off to celebrate your birthday.

• Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.

• Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.

AI Screening Disclosure

To help us fairly and efficiently review applications we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications notifications and records related to this posting for three years reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at .

Required Experience:

IC