Customer Service Advisor Contact Centre
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Job Location:
Yearly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor
Salary: 29253 - 32736 per annum
Grade: C
Fixed-Term Contract 1 Year
37 Hours per Week
Were looking for a friendly reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax housing benefits rent accounts and other local services.
Youll handle inbound calls provide accurate information resolve queries and ensure customers receive a helpful timely service.
Strong communication skills attention to detail and a calm customer-focused approach are essential. Training will be provided.
DBS Check: At Basic level is required for this post.
Benefits of Working with Us
At Thurrock Council we value our employees and offer a comprehensive benefits package including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employeeassistanceprogramme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only):18th December 2025
Closing Date (Internal & External):4th January 2026
Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process please contact:
Jamie Baer Team Leader
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
If you encounter an error message when opening the Job Profile link please refresh the error page
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves lin ... View more
