Service Call Administrator General Line

Rochester, NH - USA

Monthly Salary: $ 20 - 24

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills excellent organizational skills and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Responsibilities:

Service Call Closing:

D365 Branch Support - Service
Close service calls
Create POs for necessary parts supplies or services
Edit service reports to get them up to the professional standards expected
Troubleshoot WIP/service calls
Work with warranty on WIP/service calls
Work with AP/AR on PO disputes questions or other misc. reimbursements
Set-up new vendors in partnership with purchasing
Monitor administrative quality of repairs

Data Accuracy:

Follow-up on incorrect customer information (i.e. credit cards for rental)
Follow-up on outstanding payments due to vendors
Seek out answers to warranty questions
Work with Sales to collect missing customer information
Provide information on loaners eligible for manufacturer reimbursement

Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch uniforms fleet and driver maintenance event support and managing the retail space.

Qualifications:

High School Diploma or GED required; Associates degree preferred
3 years related industry experience preferred
Strong computer skills including Microsoft Office Suite required
Intermediate mechanical aptitude; experience in heavy equipment agriculture or automotive required
Strong detail orientation learning orientation and ability to work with limited direction required
Ability to work well with others and support team initiatives

Minimum Physical Requirements:

Lift/carry up to 10 lbs
Standing walking using hands talking hearing stair climbing forward reaching bin lift fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$20.55 to $24.62

Starting wage is dependent on skills experience education and location. Pay range may vary by 10% depending upon the applicants location. Along with competitive pay full time positions are benefits eligible which includes:

Health Dental Vision and Life Insurance
15 days of PTO your first year accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience:

Unclear Seniority