Customer Experience Supervisor

West Jordan, UT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Audio Enhancement we help empower learning in the classroom every day. We believe in what we do and how we do it. We take care of each other exceed our customers expectations and build success through partnership friendship and trustwith our team members partners and customers. Team members who work hard pursue excellence and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement were looking for lifersmembers of our Audio Enhancement family who believe in our mission share our passion and want to spend their careers making a difference in education.

The Customer Experience Supervisor provides leadership coaching and operational oversight for the Sales Liaison Team and Customer Experience Specialists. This role ensures customers receive exceptional service consistent communication and high-quality support throughout their lifecycle. The Supervisor partners closely with Sales to strengthen customer relationships coordinate site visits support demonstrations and trainings and ensure AE solutions are positioned for long-term satisfaction and expansion. The role drives execution excellence fosters strong internal collaboration and ensures both teams deliver a seamless customer-obsessed experience that supports retention adoption and revenue growth.

Duties Include:

Provide regular supervision and coaching for Sales Liaisons and Customer Experience Specialists
Maintain clear expectations for customer communication responsiveness professionalism and delivery of on-site/virtual support
Facilitate skill-building in areas such as customer engagement relationship management product knowledge and professional presentation
Foster a collaborative positive and high-accountability team culture aligned to Audio Enhancements values and department goals
Serve as the point of escalation for customer issues arising from either team
Collaborate with the Customer Success Manager to address complex challenges or recurring themes.
Monitor weekly reports and schedules
Assist with monthly KPI meetings
Provide regular updates to leadership on team performance customer issues risks and opportunities
Continue to support customers in your territory as needed

Requirements

Must have been a Sales Liaison or a Customer Experience Specialist for at least one year.

Compensation and Benefits:

Competitive benefit package includes medical dental and vision insurance Employer-funded Health Savings Account (HSA) Paid Time Off (PTO) paid holidays Employer-funded Short Term Disability Insurance Employer-funded Life Insurance matching 401k.

To learn more about Audio Enhancement visit

For quick inquiries contact

Required Experience:

Manager

Duties Include:

Provide regular supervision and coaching for Sales Liaisons and Customer Experience Specialists
Maintain clear expectations for customer communication responsiveness professionalism and delivery of on-site/virtual support
Facilitate skill-building in areas such as customer engagement relationship management product knowledge and professional presentation
Foster a collaborative positive and high-accountability team culture aligned to Audio Enhancements values and department goals
Serve as the point of escalation for customer issues arising from either team
Collaborate with the Customer Success Manager to address complex challenges or recurring themes.
Monitor weekly reports and schedules
Assist with monthly KPI meetings
Provide regular updates to leadership on team performance customer issues risks and opportunities
Continue to support customers in your territory as needed

Requirements