Operations and Community Manager (DDC)

Manila - Philippines

Monthly Salary: PHP 54000 - 54000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Join a dynamic team revolutionizing the construction industry through innovative knowledge management and training solutions. As their Operations and Community Manager youll be at the forefront of streamlining processes enhancing client experiences and fostering a thriving community of builders and industry experts. This role offers an exciting opportunity to leverage cutting-edge AI and automation tools while making a tangible impact on the success of construction professionals.

Responsibilities:

Implement and manage a centralized knowledge base ensuring easy access to all company resources and client information
Oversee client onboarding community engagement and support processes optimizing for efficiency and satisfaction
Coordinate and moderate weekly Mastermind calls extracting key insights for content repurposing
Manage financial processes including payment monitoring subscription adjustments and reporting
Plan and execute both virtual and in-person events including international trips
Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations
Collaborate with the content team to ensure seamless integration of community insights into course materials and resources

Scopes:

Lead the implementation of a comprehensive knowledge management system by Q3 2024
Achieve a 95% client satisfaction rate for onboarding and support processes by Q4 2024
Reduce operational inefficiencies by 40% through process optimization and automation by Q1 2025
Successfully plan and execute quarterly in-person events and at least one international trip annually

Requirements

Proven experience in operations management preferably in a SaaS or education-focused environment
Strong proficiency in project management tools and knowledge management systems
Excellent communication skills with the ability to engage effectively with clients and team members
Experience with community management and moderation in online platforms
Familiarity with financial management tools and basic accounting principles
Demonstrated ability to implement and optimize workflows using various software tools
Adaptability and eagerness to learn new technologies especially in AI and automation

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring

ZR30169JOB

This is a remote position.Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break. Join a dynamic team revolutionizing the construction industry through innovative knowledge management and training solutions. As their Operations and Community Manager youll be at ...

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Responsibilities:

Implement and manage a centralized knowledge base ensuring easy access to all company resources and client information
Oversee client onboarding community engagement and support processes optimizing for efficiency and satisfaction
Coordinate and moderate weekly Mastermind calls extracting key insights for content repurposing
Manage financial processes including payment monitoring subscription adjustments and reporting
Plan and execute both virtual and in-person events including international trips
Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations
Collaborate with the content team to ensure seamless integration of community insights into course materials and resources

Scopes:

Lead the implementation of a comprehensive knowledge management system by Q3 2024
Achieve a 95% client satisfaction rate for onboarding and support processes by Q4 2024
Reduce operational inefficiencies by 40% through process optimization and automation by Q1 2025
Successfully plan and execute quarterly in-person events and at least one international trip annually

Requirements

Proven experience in operations management preferably in a SaaS or education-focused environment
Strong proficiency in project management tools and knowledge management systems
Excellent communication skills with the ability to engage effectively with clients and team members
Experience with community management and moderation in online platforms
Familiarity with financial management tools and basic accounting principles
Demonstrated ability to implement and optimize workflows using various software tools
Adaptability and eagerness to learn new technologies especially in AI and automation