Systems Engineer (Mac Environment)

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About the role

This is a unique opportunity for a systematic creative and experienced individual to make a big impact on Gartners client experience as part of Gartner Digital Workplace Solutions. We are looking for a results-driven self-motivated problem solver who can lead the development of the platforms search capability. As Systems Engineer you will guide and mentor others and identify opportunities to innovate and drive value.

What youll do:

• Support and troubleshoot a global fleet of corporate and personal iOS Android and macOS devices
• Manage all escalated incidents via Service Now and distribute to team
• Administer Mac/Mobile devices with an MDM/UEM platform (ex: Workspace ONE Intune) across a global footprint
  • Test configure and implement iOS Android macOS apps profiles and policies
  • Manage Apple devices with Apple Business Manager (formerly DEP VPP)
  • Package custom XML/.plists for device configuration on macOS
  • Develop and deploy macOS scripts using various shells/languages (ex: Bash Zsh Swift Powershell python)
  • Maintain source control of developed scripts in Git/Bitbucket
  • Package macOS software with using tools like pkgbuild productbuild PatchMyPC
  • Patch OS updates for Mac/Mobile fleet on regular cadence
  • Evaluate and improve digital experience for associates leveraging DEX tools
• Leverage UEM/MDM to drive business solutions across business units at Gartner
• Develop and maintain test plans and architecture diagrams around the Mac/Mobile space
• Develop and maintain metrics/reports using various tools (PowerBI Splunk)
• Commitment to documentation
• Mitigate security threats/vulnerabilities in collaboration with the Security team for Mac/Mobile
• Stay abreast of platform/MDM best practices
• Work with the team to coach Gartners internal Help Desk via email communications videos virtual training sessions and the creation/maintenance of knowledgebase articles and support documentation
• Work within ITIL Change Management process to shepherd planned changes
• Participate with and maintain vendor relationships
• Evaluate new technologies and hardware related to Mac/mobile space for use in the corporate environment
• Integrate and maintain MDM/UEM platform with IDPs like Okta Ping etc.

What youll need:

4 years of experience with macOS iOS and Android devices in a corporate environment

Must have:

• Development or scripting background strongly preferred
• Experience using web services such as REST APIs for integration and automation
• Basic web development skills (HTML CSS etc.) a plus
• Excellent oral and written communication skills.
• High level of attention to detail and strong organizational skills
• Excellent problem solving/analytical skills.
• Must be able to read and understand technical documentation
• Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves
• Functional knowledge of Exchange and O365 environments
• Working knowledge of networking including TCP/IP firewall VPN clients
• Familiarity with Agile methodology (scrum) and Jira
• Must be able to multi-task change direction set priorities and meet deadlines
• Dependable and available to work early or late to meet deadlines when required
• Must be able to positively contribute to a team environment and collaborate with cross functional teams
• Must be able to work with minimal supervision
• Apple Certified Support Professional (ACSP) a plus
• VMware Certified Professional Digital Workspace a plus
• Legacy AirWatch accreditations or other MDM specific certifications (Jamf etc.) a plus.

Who you are:

• Passionate about open-source technologies self-learner and curious.
• Passion for automation and developing infrastructure as code.
• A team player who can comfortably work with distributed teams across the globe.
• Attentive to details and well organized.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Coachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance humility and a positive outlook in the face of challenges

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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