Customer Success Manager

As a Customer Success Manager you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding up-selling and cross selling. Youll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management first and foremost while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customers unique needs and clearly convey the value of the Datadog product.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure theyre leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support Product Finance and Legal)

Who You Are:

A strong communicator with excellent attention to detailMotivated by building long-term and long-lasting relationshipsDriven by the opportunity to make a visible impact with your work5 years of experience in a customer account facing roleCustomer-minded always aiming to provide the most value possibleExcited by working in an ever-evolving and fluid solution focused environmentExperienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development product training and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Manager