Entry Level Support Engineer

Timaru - New Zealand

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

What is the role

Monday - Thursday 8 hours daily; Friday 6 hours 38 hoursweekly

Based on our client siteinTimaruand working within the education sectoryou would be the first point of contact for face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical with cross-functional teams to resolve complex problems. As part of this role you will be completing daily timesheets which require attention to detail.This role may involve local travel acrossTimarufrom time to time so flexibility is important. A company vehiclemay beprovided to support your commute.

Must be a NZ Citizen or hold permanent residency

Must have a NZ Drivers License (Full or Restricted)

Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone email chat etc.)

Diagnose andtroubleshoottechnical issues reported by clients.

Document and track client issues using a ticketing system.

Escalate unresolved issues toappropriate teamsand follow up until resolution.

Stay up to date with product knowledge and industry trends to provideaccurateandtimelysupport.

Please note that this is a general description.

Desirable:

Practical technical knowledge in supporting and implementing:
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus HP Allied Telesis)
- Wireless (Ruckus Aruba/HP Aerohive)
- Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industrys latest technologies.

Internal career growth for high performers and IT super-stars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program Raise limited. Three free sessions per year.

Cost price on products from our suppliers

Referral Bonus Initiative

School holiday Projects and Training opportunities

New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .

Required Experience:

Junior IC

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to...