Call Centre Team Lead
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are you a natural leader who thrives in a fast-paced people-focused environment
Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences
If so this could be the perfect next step in your career.
As a Call Centre Team Lead you will be responsible for managing and developing an inbound sales team of approximately 20 advisors. Youll play a key role in driving performance ensuring operational excellence and creating a high-energy motivated team culture that delivers strong results and outstanding customer experiences.
This is a hands-on leadership role ideal for someone who enjoys coaching problem-solving and leading from the front.
Key Responsibilities
Lead motivate and manage an inbound sales team of around 20 colleagues
Drive performance against KPIs with a strong focus on successful registrations and upselling additional services
Monitor individual and team performance providing regular coaching feedback and support
Manage daily workloads scheduling and resourcing to meet business demand
Support team members with queries escalations and issue resolution
Foster a positive high-energy team environment that encourages collaboration and accountability
Ensure compliance with company processes quality standards and sales best practices
Skills & Experience Required
Proven experience managing or leading a call centre or contact centre team
Strong background in inbound sales environments with KPI-driven performance
High-energy motivational leadership style with the ability to inspire others
A collaborative team player who leads by example
Confident in managing workloads priorities and day-to-day operational challenges
Excellent communication coaching and people-management skills
Comfortable working Monday to Sunday across varying shift patterns
Key Skills
About Company
Flex is the manufacturing partner of choice for streamlined product lifecycles. From design to end of life, our end-to-end services optimize efficiency.
