Concierge

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for providing personalized assistance and support to patients families and visitors by providing a range of services and ensuring that patients non-medical needs are met.

Provide personalized assistance and support to patients families and visitors.
-Offer guidance and information regarding hospital services amenities visiting hours and general hospital procedures.
-Coordinate and arrange patient transportation within the hospital such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
-Serve as a liaison between patients their families and hospital staff.
-Assist patients in navigating appointment scheduling rescheduling or cancellations
-Greet and assist visitors providing information about visiting hours policies and amenities.
-Coordinate the provision of comfort items and amenities to patients such as blankets pillows or reading materials.
-Provide assistance and support during the discharge process ensuring that patients and their families have the necessary information instructions and resources for a smooth transition from the hospital to their home or care facility.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree

Yes

Licenses and Credentials

Experience
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred

Knowledge Skills and Abilities
- Knowledge of hospital services departments and procedures.
- Familiarity with appointment scheduling systems and hospital software.
- Excellent interpersonal and communication skills with a compassionate and empathetic demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems communication tools and relevant software.
- Ability to handle confidential and sensitive information with integrity.

Onsite

10 Vining Street

40

Regular

Evening (United States of America)

Pay Range

$17.36 - $23.80/Hourly

Grade

2

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework