Case Manager (Priority Customer Assist)

Adelaide - Australia

Daily Salary: $ 390 - 430

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

We think outside the box by redefining recruitment.

Through long-term partnerships we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Case Manager (Priority Assistance)for atrusted financial institutionlocated in South Adelaide.

The important parts:

Pay:$390- $430 Daily Rate Super
Duration:9-month contract (view to extend or make permanent)

What you will be required to do:

As a Priority Assist CaseManager you will be responsible for assisting customers including employees of the Group who find themselves in vulnerable circumstances including and not limited to domestic violence financial abuse including elder abuse problem gambling mental illness substance abuse.

Deliver empathetic professional support to customers in vulnerable circumstances.
Achieve agreed performance targets and compliance standards.
Manage customer accounts in line with SOPs and regulatory guidelines.
Own customer contact and resolution ensuring policy adherence.
Educate customers on banking technology and self-service options.
Respond promptly to verbal and written customer inquiries.
Collaborate with internal teams and external advocacy partners.
Support during disaster events or high-volume periods across multiple channels.
Drive operational excellence and continuous improvement initiatives.
Protect the banks brand and financial position through timely compliant decisions.
Adapt to changing tasks priorities and work schedules to meet business and customer needs.

To be successful in the role you will have:

Minimum 12 months experience in a similar role
Ability to manage competing priorities and thrive under pressure.
Strong interpersonal written and verbal communication skills.
High attention to detail and ability to work independently.
Ability to quickly learn and adapt to new systems products and processes.
Knowledge across consumer business and commercial banking is highly regarded.
Desirable: Experience in counselling health community sectors or customer advocacy roles.

Whats on offer for you:

Competitive daily rate
Opportunity to transition into a permanent role
Supportive collaborative team environment
Meaningful work that supports vulnerable customers across Australia

Synergie Australia delivers a full 360º recruitment solution consisting oftemporaryandpermanent recruitment services and more.Safetyis of the highest priority and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today and in the future. This approach delivers real change to communities by improving workplaces local economies inequalities and changes to the climate. If you aspire for better letswork together.

If youre ready click apply now or contact our branch on

Required Experience:

Manager

We think outside the box by redefining recruitment.Through long-term partnerships we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.Synergie Australia is seeking a Case Manager (Priority Assistance)for atrusted financial institut...