Vice President Engagement & Chief of Staff

Vice President of Engagement & Chief of Staff

Office of the Chief Learner Experience & Success Officer

Exempt Regular Full-Time

University of Maryland Global Campus (UMGC) seeks an experienced and mission-driven servant leader as a Vice President of Engagement and Chief of Staff (VP/CoS) that serves as the strategic and operational right-hand to the Chief Learner Experience and Success Officer (CLESO). Reporting directly to the CLESO they will ensuretheseamless execution of the CLESO organizations vision and priorities. This role leads the operational rhythm governance and performance management frameworks that enable the CLESO organization to deliver transformative learner experiences at scale. The VP/CoS translatesstrategy into action aligning people processes and resources across a complex matrix of academic digital and operational functions.

As a member of the CLESO leadership team the VP/CoS oversees core operational functions including governance and project support thedata driven architecture measuring the learner experience product management coordination institutional effectiveness and communications. The role ensures the CLESO organizations systems meetings and reporting cycles drive accountability and collaboration supporting a culture of clarity agility and measurable impact.

Strategic Alignment and Execution

• Translatethe CLESOsstrategic vision into actionable initiatives connecting goals to measurable outcomes across departments
• Lead the CLESO organizations annual and quarterly planning cycles integrating OKRs resource planning and institutional priorities
• Partner with the Presidents Office Cabinet and other divisional leaders to align CLESO initiatives with system-wide strategy and transformation goals
• Prepare executive briefings progress dashboards and board-level materials to ensure transparent communication of results and priorities

Operational Excellence and Governance

• Oversee division-wide operations including budgeting staffing and performance tracking
• Lead Governance & Project Support to ensure projects are executed on time on scope and on strategy
• Direct the LENS Hub(systematic data reporting architectureto understand the learner experiencethrough data)and Product Management Operations ensuring that operational frameworks KPI reportingand project delivery models enable consistency across portfolios and service areas
• Maintain meeting cadences documentation standards and decision-making protocols that enhance efficiency and accountability

Data Insight and Performance Partnership

• Partner with the Center for Institutional Effectiveness (CIE) to align divisional goals with institutional KPIs and performance dashboards
• Synthesize data and insights across functions to inform executive decision-making and continuous improvement
• Promote data transparency andevidence-based practices throughout the learner experience ecosystem

Communications and Engagement

• Lead CLESO and Student Communications developing messaging strategies that reflect a unified learner-centered voice across all internal and external channels
• Coordinate student-facing communications in partnership with Enrollment Advising Career and Digital Experience teams to ensure consistency in tone timing and impact
• Serve as a strategic communication partner to division leaders helping their teams communicate more clearly efficiently and effectively
• Oversee internal communications and engagement to ensure CLESO staff are informed aligned and inspired by the divisions mission

Leadership and Culture

• Build strong relationships across the CLESO leadership teamfosteringcollaboration and shared accountability
• Mentor staff to strengthen execution communication and problem-solving capabilities
• Champion a culture of transparency precision and service ensuring that every process and message reflects UMGCsStudents Firstethos
• Other job-related duties as assigned

Required education & experience: A demonstrated track record of achieving results and getting things done; an earned Masters degree from an accredited institution in business administration higher education administration communications ora relatedfield; at least 10 years of progressive experience in operations communications or executive leadership within higher education; proven ability to use analytics and reporting to drive decision-making and operational efficiency; success leading in higher education focused on serving nontraditional learners including online offerings; success managing strategic communications and brand alignment across multiple teams and audiences; as well as strong collaboration facilitation and leadership skills in matrixed environments.

Preferred experience: Current or recently former Chief of Staff senior advisor or operations executive within higher education or the public sector; demonstrated success leading large-scale cross-functional initiatives and improving organizational performance through data and process discipline; expertiseinorganizational governance portfolio management and project execution frameworks; familiarity with enterprise communication systems CRM platforms and data visualization tools; exceptional written and verbal communication skills with an ability to synthesize complex ideas clearly for varied audiences.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions such as tuition remission generous leave and healthcare. For detailed benefits information please visit: University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.