Client Care Specialist

Sultan, WA - USA

Hourly Salary: $ 19 - 22

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Client Care Specialist West Coast Pet Memorial

Sultan WA M-F 8AM4:30PM FT (40 hrs overtime as needed)
Pay Range: $19.00$22.00/hr (Based on overall skill and experience)

If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.

About Gateway Services

Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Dont worry if you havent worked in pet aftercare before well provide training!)

Job Overview

The Client Care Specialist reporting into the Care Center Manager is responsible for the delivery of professional quality customer service through the effective use of organizational skills product knowledge administration and operations.

Duties & Responsibilities

Ensure excellent customer service interacting via telephone email and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs offering possible solutions or follow-up as needed.
Coordinate client service requests to ensure delivery is in accordance with client expectations.
Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education Training & Qualifications
Post-secondary degree or diploma in a related field
One year experience working within customer service environment involving client care
A high level of integrity ethics and compassion for the care of the deceased is required.

Skills & Abilities

Teamwork oriented
Strong problem identification and solving skills.
Ability to effectively communicate verbally and written.
Ability to multitask with multiple systems while interacting with customers
Highly motivated energetic and able to thrive in a fast-paced environment.
Ability to build and maintain relationships with corporate departments key business partners and customers.

Working Conditions

Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer.
Occasionally lifting/moving 100 lbs.
Regularly exposed to low/moderate/high noise environment
Regularly exposed to low/moderate/high heat environment

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

People First
Exceed Expectations
(HIT) Honesty Integrity Trust
Be Passionate and Caring
Continuously Improve

What Youll Get

At Gateway we believe in rewarding and supporting our people with more than just a paycheck:

Pay range: $19.00$22.00/hr overtime eligibility
Employee referral program bring great people into our family and earn rewards
Medical Dental and Vision Plans with low co-pays designed to support you and your family
Company-paid Life AD&D and LTD insurance for all full-time employees.
Critical Illness Accident and Pet Insurance available as voluntary benefits
401(k) with employer match we invest in your future
Great Hearts and Minds Program limited annual subsidy for your dependents education
Tuition assistance up to $2000 for approved education courses
Grow with Gateway Program access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Managementpractices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest recharge and enjoy time with family
Physical activity - Not built to sit behind a desk dont worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.

Join Us

If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit

Monday-Friday 8:00a-4:30p

40 hours full time; overtime as business needs

Required Experience:

Client Care Specialist West Coast Pet Memorial Sultan WA M-F 8AM4:30PM FT (40 hrs overtime as needed) Pay Range: $19.00$22.00/hr (Based on overall skill and experience)If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary pr...