Student Services Manager

Academic/Internal Title:Student Services Manager

Division/School:USC Rossier School of Education

Department:Academic Programs

Location:University Park

Employment Type:Full-Time

POSITION SUMMARY

The USC Rossier School of Education seeks applicants for a Student Services Manager. Applicants with a deep understanding of leadership in the areas of higher education program management academic counseling and culturally responsive student engagement are especially encouraged to apply.

The Manager is a senior staff administrator leading a robust portfolio of degree and certificate programs enrolling graduate and undergraduate students. Rossiers programs serve students both online and on ground at domestic and international locations. The position will provide direct supervision of an academic advising team providing day-to-day leadership and direction pertaining to program-level operations school-level policies and university-level guidelines with direct managerial and budgetary responsibility and accountability for the overall success of the program. The Manager will collaborate with other Rossier student services managers Rossier faculty and university colleagues related to Rossiers academic programs.

ROLES & RESPONSIBILITIES

• Leads and develops a dynamic staff of higher education professionals offers a coherent vision for goals operations and planning and successfully implements those goals and activities to promote student success and streamline work flow. Advises on matters of curriculum course and degree requirements transfer credit evaluation and graduation counseling and clearance.

• Knowledgeable of policies procedures and regulations pertaining to admissions financial aid registration transfer credit course and degree requirements graduation requirements petitions and other student services. Evaluates student problems academic administrative or personal provides student-centered solutions and refers student to appropriate student services office for additional support. Liaises with other offices on behalf of students to facilitate problem resolution.

• Maintains academic unit student records and coordinates registration activities grading degree progress enrollment and degree verification and transcripts with the USC Office of Academic Records and Registrar. Collaborates with faculty administrators and students regarding academic progress and student success. Maintains and compiles statistical data. Prepares reports for internal and external use.

• Plans and coordinates student events including orientation commencement and information sessions and trainings both on campus and online. Contracts with vendors for services and attends and oversees events to ensure arrangements are handled as planned. Designs websites newsletters and student handbooks.

• The expectations of the position also include: Anticipating major operation challenges and offering creative problem solving to address key issues such as enrollment and registration challenges; operationalizing practices to strengthen work flow and clarify expectations; and building caring and productive relationships with program faculty staff and students to build a positive and effective work environment.

Required Qualifications:

• Education: Bachelors degree in a related field.

• Experience: 5-7 years of experience in student programs and services in a higher education setting including experience with academic advising.

Required Knowledge/Skills:

• Management: Strategic planning goal setting budgeting staffing performance counseling mentoring and career planning skills essential to growing the capacity of individual and collective staff -directed and accountableto meeting deadlines and requires little supervision to do so; adept at working with in office and off-site staff and faculty. Knowledge of all applicable laws policies and principles pertaining to higher education administration such as FERPA Title IX ADA HEA and other regulations.

• Communication/Collaboration: Excellent writing presentation and public speaking skills. Diplomatic and interacts well with staffprogram/school/universitycolleagues; collaborates regularly and effectively to problem-solve and fulfill program vision and school mission.

• Financial: Budget development management and reconciliation; sound fiduciary responsibility; ability to interpret financial data and recommend plans using evidence-based best practices.

Desirable Qualifications:

• Education: Masters degree or higher in Higher Education or a related field.

• Technology: USCs Student Information Systems (SIS) software Salesforce.

This positions annual base salary range is $103000 - $115000. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

Applications should be submitted via and should include the following:

• Resume

• A cover letter (Our system will allow you to add additional documentation by clicking the upload button in the same section where you attach your resume.)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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Manager