Senior Product Engagement Specialist

Tekion的Senior Product Engagement Specialist職位申請

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

Job Description

We are looking for a data-driven and customer-obsessed Product Engagement Specialist to join our Product Solutions Marketing this role youll own the strategy and execution of in-app engagement initiatives using Pendo to drive user activation product adoption and long-term retention. Youll collaborate closely with Product UX Engineering and Customer teams to shape a best-in-class user experience through analytics segmentation and targeted in-app messaging.

Key Responsibilities

Define implement and manage tagging strategies and analytics frameworks in Pendo to measure user behavior feature adoption and product engagement.
Build and maintain real-time dashboards to surface insights for key stakeholders across Product Marketing Partner Success and Leadership.
Design deploy and optimize in-app experiences including onboarding flows walkthroughs tooltips and announcements that enhance user understanding and value realization.
Partner cross-functionally with Product Managers Product Marketing UX Designers and Engineers to embed Pendo analytics into the product development lifecycle.
Conduct regular audits of tags and guides to ensure data accuracy and maintain high usability standards.
Establish and maintain governance standards documentation and best practices for Pendo usage across the organization.
Support segmentation targeting strategies and A/B testing to deliver personalized user experiences and measure impact.
Translate behavioral data and customer insights into actionable recommendations to improve product usability and customer satisfaction.

Minimum Qualifications

4 years of experience in product engagement digital adoption or customer success roles using platforms like Pendo WalkMe Appcues or Gainsight PX.
Strong understanding of SaaS business models and user behavior analytics preferably in a B2B or enterprise setting.
Demonstrated ability to work cross-functionally and influence without authority across Product Marketing and Engineering teams.
Familiarity with behavioral segmentation user journey mapping and digital experimentation (e.g. A/B testing).
Clear confident communication skills with the ability to turn complex data into compelling actionable insights.
Experience with tools such as JIRA Confluence or other product collaboration platforms.
Basic understanding of HTML/CSS/JavaScript is a plus.

Preferred Qualifications

Experience implementing or governing large-scale digital adoption platforms across multiple product teams.
Familiarity with customer lifecycle metrics and KPIs (e.g. activation rate time to value retention).
Strong organizational skills and attention to detail when managing large sets of tags segments and guides.
A passion for improving the user experience and making products easier to understand and use.

Perks and Benefits

Competitive compensation
Generous stock options
Medical Insurance coverage
Work with some of the brightest minds from Silicon Valleys most dominant and successful companies

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

For more information on our privacy practices please refer to our Applicant Privacy Notice here.

Required Experience:

Senior IC

About Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC...