Control Centre Operator

Organisation: Leicestershire County Council

Work Location: Croft Depot Arbour Road Croft Leicestershire LE9 3GE

Worker Category: Hybrid Worker

Salary: 35451 - 39165 per annum

Working Hours:37 hours per week

Contract Type: Fixed term for 12 months

Closing Date: Wednesday 24th December 2025

Interview Date(s): w/c 5th January 2026 - Please note: interviews will be in person

About the Role

We are looking to recruit a Control Centre Operator (Highways Control Room) to be part of a team responsible for the co-ordination of operational resources planning and organising road repairs on day-to-day basis and occasionally during severe weather events across Leicestershire. You will need to have the skills to analyse information from highway databases and provide this information to colleagues and stakeholders as required.

A typical task of an operator would be programming sign repairs across the county with cost efficiency and locality in mind allowing operational teams to maximise their working day. This is a Hybrid role predominantly home based working within a small friendly team as well as liaising with other teams across the department. This is not a customer facing role but you should have an understanding of good customer service. You will be supported by knowledgeable experienced team members and full training will be provided.

If you are keen and a practical thinker who is looking for a new challenge you could be ideal for this post.

About You

To apply for this post you must have:

• Experience of working within highways civil engineering or street lighting setting.
• Experience of programming or scheduling works and the control of resources.
• Resolving enquiries in real time feeding back to customers and other stakeholders and building positive relationships across stakeholders peers and partners creating open and transparent relationships based on trust.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation policies and procedures; Highways Act NRSWA Traffic Management Act Traffic Regulation Act CDM etc.
• Analytical and creative thinking skills.
• Be able to converse at ease with customers and provide advice in accurate spoken English as this is essential for the post.
  

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Lucy Wright - Reactive Maintenance Manager
Telephone:
To contact me by email please click here .

OR

Lucy Angrave - Reactive Maintenance Manager
Telephone:
To contact me by email please clickhere .

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.