Practice Operations Assistant

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Work Shift

Work Day(s)

Shift Start Time

Childrens is one of the nations leading childrens hospitals. No matter the role every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. Were committed to putting you first and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Childrens.

Experience

• One year of experience in administrative or office management role (physician office clinic setting preferred)

Preferred Qualifications

• Bachelors degree in Business Healthcare or related field

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge Skills and Abilities

• Demonstrated verbal and written communication organizational customer service and interpersonal skills
• Proficient in full suite of Microsoft Office and other Windows-based applications

Job Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions development of inpatient service schedules updating room scheduling tools etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits obtaining medical records etc.
• Reviews and answers Epic InBasket messages emails and phone calls related to scheduling patient access and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists work queues appointment referrals etc.
• Addresses patient communication including faxes mail inbound and outbound phone calls patient forms etc.
• Performs general administrative duties to support department/office including creating correspondence filing documents photocopying answering and routing calls collecting credentialing documents submitting expense requests and meeting coordination.
• Orders and stocks supply perform record-keeping and/or cash reconciliation activities act as liaison to other departments and/or vendors take minutes at meetings and perform quality management functions as necessary.
• Prepares minutes agenda and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities human resources paperwork and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Childrens Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race color sex religion national origin citizenship age veteran status disability or any other characteristic covered by applicable law.