Automotive Used Vehicle Sales Associate
Share
Job Location:
Farmington Hills, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Used Sales Consultant
Farmington Hills MI
Serra Ford Farmington Hills is seeking an energetic and motivated Automotive Used Sales Consultant to join our fastpaced sales team. This is an excellent opportunity to grow your career in a highvolume dealership located in one of the fastestgrowing markets in Metro Detroit. You will work with a large established store that values customer satisfaction strong work ethic and longterm career development.
At Serra Ford Farmington Hills we strive to make every customer a customer for life. Happy employees create happy customers and we reward individuals who stay motivated and work hard. Every team member plays a critical role in our continued success.
Benefits
- Opportunities for growth and career development
- Great compensation package and sales goals
- Medical Dental Vision 401(k) and additional benefits
- Paid Time Off
- Supportive team environment
- Familyowned and operated
- Employee discounts on vehicles and services
Responsibilities
- Greet and guide customers on the lot and lead them through the vehiclebuying process
- Assist customers in selecting vehicles that meet their needs using current inventory
- Demonstrate vehicle features and benefits with confidence and professionalism
- Help customers complete sales applications and necessary paperwork
- Perform highquality test drives and vehicle presentations
- Build relationships to create repeat and referral business
- Inspect lot vehicles daily and report issues to the Used Vehicle Manager
- Ensure the lot is merchandised correctly to maximize sales
- Follow up with buyers to confirm satisfaction and encourage return business
- Overcome objections and maintain a positive attitude during the sales process
- Bring your Agame every day to contribute to a positive dealership environment
- Assist with vehicle cleaning/prepare vehicles when needed
Job Requirements
- High school diploma or equivalent
- Previous sales or customer service experience preferred
- Strong interpersonal skills; friendly outgoing and confident in engaging customers
- Quality customer service mindset with the ability to handle objections
- Professional communication skills both in person and over the phone
- Basic business math understanding including percentages
- Ability to learn and use Microsoft Office dealership software and sales tools
- Persistent competitive and motivated to achieve goals
- Strong work ethic and reliability
- Professional appearance and demeanor
- Valid drivers license with acceptable driving record
- Ability to work in a fastpaced highvolume environment
Responsibilities
- Guide customers through the sales process from introduction to purchase
- Present vehicle options features and packages effectively
- Manage followup activity to maintain strong customer relationships
- Use dealership CRM tools to document interactions and update customer information
- Work collaboratively with sales management to support dealership goals
- Maintain knowledge of inventory promotions and dealership offerings
- Support sales operations by ensuring vehicles are displayed and prepared properly
Skills / Qualifications
- Ability to manage multiple customers and tasks efficiently
- Strong relationshipbuilding and followup skills
- Proficient in dealership CRM or willing to learn
- Problemsolving skills and the ability to overcome objections
- High level of adaptability and eagerness to learn
- Motivated to help customers and enhance the buying experience
Benefits
- Opportunities for growth and career development
- Medical Dental Vision 401(k) and additional benefits
- Paid Time Off
- Supportive team environment
- Familyowned and operated
- Employee discounts on vehicles and services
About the Company
Serra Ford Farmington Hills is part of Serra Automotive one of the nations largest privately held automotive groups. Founded in 1973 with a customerfirst philosophy Serra Automotive has grown to over 60 dealerships across 8 states representing 27 brands and employing more than 3600 people. Our commitment to integrity service and employee development has made Serra a trusted name in automotive retail.
Serra Ford Farmington Hills is an equal opportunity employer. employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under federal state or local law. employees must provide proof of eligibility to work in the u.s. employment may be contingent on successful background checks and drug screenings and applicants may be entitled to a copy of their criminal history report. compensation is competitive and based on experience; pay will be communicated at the time of offer. we comply with all workplace safety regulations including miosha and provide reasonable accommodations to qualified individuals with disabilities. employment is at-will. this role may require prolonged standing lifting/moving objects and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. employees are expected to act professionally follow policies and understand that job duties may change based on business needs.
Required Experience:
IC
Key Skills
About Company
Serra Ford Farmington Hills is looking for a Certified Ford Technician to join our fast paced and growing service department. The right candidate will have pre...
