Domestic Violence Advocate 1st Shift

• 403(b) Match
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunity for advancement
• Training & development

• Answer the 24-hour crisis hotline providing crisis intervention emotional support and accurate referrals to callers.
• Complete agency intakes provide information about shelter services and consult approval staff regarding shelter intakes.
• Complete all hotline-related documentation accurately and efficiently ensuring proper client intake forms are processed.
• Respond to inquiries and follow-up calls in a timely and compassionate manner ensuring a high standard of customer service.
• Monitor and manage the entry of clients and visitors through security doors ensuring the safety and security of the premises.
• Complete comprehensive shelter check-ins and shelter exits to ensure all documentation is accurately and thoroughly completed.

• Establish regular client check-ins throughout the clients stay ensuring needs are met and progress is tracked.
• Facilitate shelter tours for new clients assign client rooms and distribute linens.
• Prepares and serve lunch and dinner each shift for all adult and child shelter residents including meal clean up.
• Maintains a clean and orderly shelter kitchen and pantry area including regular and thorough cleaning of appliances walls cabinets shelves etc.
• Organizes shelter food stock regularly rotating donated foods for storage to shelter pantry and ensuring that food items in freezers and refrigerators are covered and labeled appropriately.
• Assist clients with room changes and conduct room checks as necessary to ensure safety and compliance with shelter guidelines.
• Communicate and enforce shelter guidelines consistently and compassionately helping clients understand and adhere to the program guidelines.
• Provide trauma informed care and domestic violence education to clients to promote healing and self-sufficiency.
• Facilitate group sessions for clients focusing on communication strategies conflict resolution life skills and domestic violence education.
• Be knowledgeable about local services and resources to provide accurate and compassionate referrals.

• Manage shelter cleanliness and organization completing weekly rotation of shelter tasks monitoring client chores and ensuring the living environment is safe and clean.
• Track and manage residential storage of clients belongings including labeling and discarding personal items as needed.
• Manage and fill client personal supply requests.
• Complete daily shift reports ensuring comprehensive documentation of client interactions activities and any issues that arise.
• Monitor clients use of shelter property ensuring rooms are cleaned upon check-out and any needed repairs are reported via the Mojo ticket system.
• Maintain accurate records including Empower entries and client documentation in coordination with the Data Entry Clerk.
• Assist with the training and support of new staff volunteers and interns
• Ensure all shelter supplies are adequately stocked and organized.
• Ensure a clean and organized hotline/RM station including sanitizing workspaces as well as sweeping and mopping as needed.
• Accept and manage in-kind donations ensuring proper documentation and receipt forms are completed.
• Participate in all staff meetings department meetings trainings and supervision as required by the Victim Services Department.
• Maintain professional accurate and timely communication both within the agency and with external partners.
• Perform additional duties as assigned by supervisor to ensure the effective operation of the shelter and support for clients.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing counseling advocacy outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.