Support Engineer, REALM
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The REALM Team in Hyderabad is looking for a Software Support Engineer who will act as first level support for all incoming production software application issues dealing with near 100 different services in Amazon Transportation Technology. Support Engineer will be specializing in application support of WW Amazon transportation systems.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development Operations and IT Support groups so you get to experience a breadth of impact with various groups.
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (Perl Ruby Java) performing SQL queries updating tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects updating/enhancing our current software automation of support processes and documentation of our systems.
The ideal candidate must be detail oriented have superior verbal and written communication skills strong organizational skills able to juggle multiple tasks at once able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development Operations and IT Support groups so you get to experience a breadth of impact with various groups.
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (Perl Ruby Java) performing SQL queries updating tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects updating/enhancing our current software automation of support processes and documentation of our systems.
The ideal candidate must be detail oriented have superior verbal and written communication skills strong organizational skills able to juggle multiple tasks at once able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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