Project Manager, Retail Operations Development

Contract: Secondment 12 Months

Location: Nottingham (Support Office)

Closing date: 30/12/25

Recruitment Partner: Daniel White

Welcome to the Boots Operations Development team an exciting team at the heart of Boots UKs Central Operations Function. Our aim is to ensure that what we do is Simpler for Stores Better for Customers and More Value for Boots. Were focusing on efficient processes and smart technology investments to make our Team Members jobs easier and drive improved KPIs across the whole of the Retail Operation.

About the role

As a Project Manager you will be integral to the development of our stock availability strategy and stock control processes. Reporting into the Head of Retail Operations Development and working alongside numerous business teams you will support the development and creation of our future inventory accuracy capabilities.

Part of a dedicated development and implementation team you will be responsible for identifying future opportunities and managing proof of concept trials from inception through to roll out.

Previous projects have included the development of our MyStock stock management processes the roll out of new hardware across the estate and process improvements. You will be instrumental in driving change to remove complexity and create capacity for store teams to enable them to focus on value adding customer and sales activity

Key responsibilities

• Supporting the creation of a pipeline of projects to support the functional ambition to improve customer availability reduce process workload and deliver additional stock management capabilities
• Responsibility for initiative delivery involving multiple teams ensuring effective collaboration and development from start to finish.
• Provide clear and concise updates to senior project stakeholders as required for regular status reporting and ad-hoc decision making support.
• Apply best practices in project management and process change for quality project delivery & lead continuous improvement of processes.
• Lead and chair workshops with multiple senior technical product and business stakeholders and own the communication of the outputs (actions and key points) to relevant stakeholders.
• Be comfortable where conflicting calls on your time exist.

What youll need to have

Project Leadership

• Proven experience leading a project in a retail environment
• You can align business objectives (customer experience operational efficiency compliance) with technology delivery milestones.
• You can align multiple third parties (POS vendor systems integrator payments provider networking vendor internal IT).
• You have experience in supporting the definition and management of business cases Return On Investment total cost of ownership and benefits realisation.
• You will be able to connect system changes to business outcomes i.e. Stock Management process and frequencies and impact on workload

Business & Retail Operations Understanding

• Extensive understanding of store operations including:
• Store leadership experience
• Stock management processes ideally including supply chain experience
• Awareness of market and technology trends
• Experience shaping store experience improvements through technology reducing process friction improving colleague enablement and integrating technological solutions & systems.

Behaviours

• Capable of translating between business and technical teams.
• Experienced with legacy constraints and complex stakeholder landscapes.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.

Whats next

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.