Patient Services Coordinator III

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Cancer Center at Newton-Wellesley Hospital

Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital where your work directly supports patients and providers in delivering exceptional care.

As a Patient Services Coordinator III youll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the direction of the Practice Manager the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Schedules initial follow-up and multi-disciplinary (with multiple providers) patient visits
- Coordinates and maintains providers master clinical schedules - Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physicians offices. - Schedules Radiology tests
- Orders and obtains scans for clinical sessions pathology reports/slides x-rays x-ray reports and lab results.
- Schedules infusion related services utilizing OptIn scheduling support system - Triages and manages high volume of patient telephone calls utilizing superb customer service skills.
- Maintains confidentiality and privacy which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences vacations etc. and during variations in workflow as needed
- Performs other duties as assigned

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
-Office experience 3-5 years required

Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.

Onsite

2014 Washington Street

40

Regular

Day (United States of America)

Pay Range

$18.99 - $27.17/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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