Recruitment Lead, Servicing Operations

Reporting to the Head of Recruitment APAC you will be responsible for overseeing recruitment efforts across our key locations: Singapore Kuala Lumpur Tokyo and more. Your primary focus will be on servicing operations hiring functions such as Customer Support KYC Payment Operations Financial Crime and more. You will lead a team of recruiters acting as a change agent to continuously improve the quality of our recruitment practices. 

At Wise culture is everything. Identifying attracting and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.

Key Responsibilities:

• Lead recruitment efforts for all hires in the APAC focusing on Servicing Operations.

• Ensure that our hiring aligns with the Wises location strategy.

• Collaborate with hiring managers to sequence their hiring needs balancing both demand and capacity.

• Lead develop and grow a team of recruiters in line with our talent advisory model.

• Develop and set clear goals ensuring accountability and ownership within your team.

• Meet regularly with department heads to discuss quarterly hiring plans providing data and market insights to guide their hiring decisions.

• Work with global peers to drive a high-performance hiring culture across Wise; incubate and scale new processes and tools accordingly.

• Ensure your team delivers the best possible candidate and stakeholder experience adhering to our values every step of the way.

• Role-model DEI best practices to embed diversity into the DNA of our recruiting philosophy.

• Build robust and scalable processes prioritizing automation where possible.

• Lead regional recruitment projects and contribute to Wises global recruitment initiatives.

• Participate in local events and drive a collaborative culture in our offices across APAC.

Qualifications :

Qualifications

• At least 3 years of high volume recruitment experience focused on Servicing Operations.

• Strong leadership experience (3 years) developing and building recruitment teams.

• Experience using data to build narratives influence change make evidence-based decisions and measure impact.

• Experience managing recruitment across multiple locations or countries particularly in APAC with examples of how you adapted strategies to different markets.

• Proven ability to lead or contribute to DEI initiatives with measurable outcomes.

• Experience implementing or optimizing recruitment technologies and tools such as recruitment automation solutions.

• Worked in a matrixed environment with an ability to engage and inspire multicultural teams.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time