Customer Insights Lead NEW

• New leadership position at AbbVie responsible for a team of 3 Customer Insights Partners
• Close collaboration with Data Transformation and Business Analytics Leads 
• Reporting to Head of Business Intelligence 
• Excellent career progression opportunities 

Job Overview 

As a leader of Customer Insights you will responsible for delivering high-quality actionable data and recommendations across the entire affiliate portfolio.  This new position has been created to blend strategic vision with hands-on execution.  Your team will be ensuring that market research and analytics effectively inform decision-making and drive business impact.  As a leader we expect you to foster a culture of evidence-based decision-making challenging conventional thinking and aligning insight generation with organisational priorities. 

Key responsibilities

Team Leadership

• Coach and mentor team members to enhance capability and deliver professional growth
• Promote consistency in processes methodologies and outputs across the team
• Encourage cross-team knowledge sharing to elevate the quality and impact of insights

Strategic Business Partnering

• Act as a key partner to leadership proactively shaping commercial strategy through data research and insight
• Collaborate cross-functionally to identify knowledge gaps prioritize research needs and design solutions that deliver business impact
• Champion a culture of evidence-based decision making and challenge conventional thinking supporting the commercial teams to achieve superior results

Market Research Leadership

• Oversee the end-to-end delivery of high-impact market research programmes across brands therapy areas and pipeline assets
• Ensure strategic alignment of research initiatives to affiliate priorities
• Effective planning to guarantee robust cost-effective research
• Maintain and manage relationships with suppliers ensuring high value and quality from external data and services
• Own and maintain market research controls

Insight Generation & Integration

• Lead the affiliates strategic insight initiatives to address market and portfolio knowledge gaps
• Ensure insights inform both tactical delivery and long-term strategic decisions
• Collaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisation
• Work closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendations
• Maintain and facilitate access to portfolio-wide therapy area and brand knowledge resources

Market Understanding

• Provide informed analysis on brand product therapy area customer and competitor performance identifying trends and opportunities
• Extract collate analyse interpret and forecast data for existing and potential new products
• Support the development and maintenance of models and dashboards in collaboration with business intelligence and brand team members
• Translate complex market data into clear practical recommendations that guide brand strategy and execution

Qualifications :

Qualifications & Competencies

• Expert in pharmaceutical market research preference of in-house pharmaceutical experience
• Strong leadership and proven people management skills
• Experience in matrix working with cross-functional teams
• In-depth knowledge of CRM SFE tools and systems; sales force metrics; affiliate financial performance
• High proficiency in market research methodologies portfolio analysis and pipeline evaluation
• Skilled presenter able to engage senior stakeholders with compelling data stories
• Deep understanding of the NHS and healthcare landscape

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time