Commercial Coordinator Internal applications only

Reporting into the Customer Solutions Manager the Commercial Coordinator will ensure accurate and compliant sales pricing across all systems by maintaining rate cards with robust version control and audit trails.

The role focuses on preventing revenue leakage reducing customer queries and driving continuous improvement in pricing processes and governance whilst ensuring clear communication to all stakeholders.
This role is critical to protecting working capital and supporting healthy cash flow by ensuring timely accurate billing and preventing pricing-related disputes.

Working hours: Monday to Friday 40 hour week.

Key Duties of a Commercial Coordinator: 

• Configure maintain and update rate cards for transport and warehouse services ensuring strict version control and audit trail.
• Ensure all pricing methodologies are applied consistently in accordance with agreed structure
• Collaborate with the Finance Operations Centre IT Operations Commercial and if required customers to ensure seamless billing.
• Troubleshoot and resolve rate-related/billing queries.
• Monitor the Interfaces between the pricing engine and S/4Hana.
• Monitor revenue impacts of rate card changes
• Reduce customer queries by ensuring accurate pricing data and clear communication of changes.
• Monitor billing for new and existing customers to ensure rate cards are generating the correct output. Perform invoice-to-rate-card reconciliation and resolve discrepancies proactively.
• Prevent revenue leakage by accurately implementing customer contracts through precise rate card configuration ensuring full alignment with agreed commercial terms.
• Subject Matter Expert - Provide training and guidance to colleagues as required in addition to ensuring processes are documented to allow for smooth knowledge transfer.
• Drive continuous improvement through automation process standardisation and stakeholder training Ensuring efficiency accuracy and compliance with company policies.
• Provide support to internal and external audits.

Qualifications :

• Detailed knowledge of the billing engine within the WMS/TMS
• Previous experience of Company specific rate card maintenance essential
• Strong analytical skills with attention to detail
• Advanced Excel skills (LOOKUPs IFs) and data validation expertise.
• Effective communicator with a strong focus on business partnering
• Ability to interpret and apply commercial agreements to operational systems
• Strong organisational and time management skills able to manage multiple priorities
• Problem-solving continuous improvement mindset with a proactive approach to identifying and resolving issues.
• Experience in logistics warehousing or transport sector preferred.

Additional Information :

As part of our drive to make Fowler Welch a great place to work we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success which is why we offer a wide range of benefits which include:

• Annual Leave  33 days inclusive of the bank holidays.
• Pension scheme  We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4.5% employee and 6% employer.
• Life Assurance -  x4 your annual salary.
• Wellness  Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year. 
• Eye Care Vouchers  We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition  We recognise that employees have gone the extra mile via Employee of the Month and Year special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

Remote Work :

No

Employment Type :

Contract