Customer Service Representative, Sr.
Share
Job Location:
Vernon Hills, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative Sr delivers exceptional support to internal and external customers via phone or in-person interactions. This role focuses on resolving inquiries processing orders ensuring timely deliveries and upholding the companys mission policies and procedures.
Key Responsibilities:
This role encompasses the following core duties with additional tasks assigned as needed to meet customer requirements:
- Support the Customer Service Manager with reports meeting information and development of training programs policies and initiatives.
- Professionally manage incoming calls and promptly address customer inquiries orders and concerns via phone or email.
- Mentor Customer Service Representatives providing performance feedback.
- Maintain clear proactive communication with customers providing accurate technical or product-related information.
- Process and route customer orders/changes accurately using SAP.
- Investigate and resolve customer complaints and billing issues escalating to the manager when necessary.
- Support CH200QPPM quality objectives and drive related improvement initiatives.
- Collaborate with cross-functional teams to ensure reliable customer information and timely order processing/shipping.
- Partner with Sales to implement pricing updates in SAP.
- Act as a liaison with other departments sharing updates and supporting outside sales representatives.
- Stay informed about products services and industry trends.
- Embrace change seek continuous improvement and work independently with minimal supervision.
- Complete special projects and other duties as assigned.
Qualifications :
Qualifications and Experience:
- Minimum education-High school diploma or equivalent college experience preferred
- 5-7 years of proven success as a Customer Service Representative with 5 years of experience in business-to-business customer service.
- Background in manufacturing or customer service within a manufacturing environment is highly desirable.
- Strong track record of effectively managing customer orders resolving issues and addressing complaints across all levels.
- Proactive hands-on approach to consistently surpassing client expectations.
- Proficient in Microsoft Office Suite / Excel with strong organizational skills to prioritize and manage workflows effectively.
- Proficient with working in an ERP system (SAP preferred)
Skills and Competencies:
- Superior verbal and written communication skills fostering strong relationships with diverse individuals at all levels.
- Adaptable and enthusiastic adept at handling shifting priorities while remaining composed under pressure.
- Capable of working independently or collaboratively with clear comprehension of written and verbal instructions.
- Skilled in diverse clerical tasks basic accounting procedures and efficient accurate data entry.
Physical Requirements:
- Ability to sit for extended periods.
- Occasional work on the manufacturing floor to monitor and update customer orders.
Core Values:
- Integrity: Always act ethically no matter the circumstance.
- Innovation: Continually explore new ways to enhance our people products and processes.
- Agility: Act decisively to adapt to changing market and business needs.
- Accountability: Take ownership of responsibilities commitments and outcomes.
- Respect: Treat everyone with fairness dignity and honesty.
Our Culture:
- Driven by quality in products and services.
- Embraces change and continuous improvement.
- Fueled by intellectual curiosity.
- Focused on delighting both internal and external customers.
Additional Information :
The pay range for this position is $26.50-$35.00 per hour based on experience.
Equal Opportunity Employer including disability / veterans
BOSCH is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
