Description| GCIs IT Systems Engineer III will leverage software to integrate enterprise technologies cloud solutions email telecommunications and networks into a seamless end-user experience. Apply engineering principles to research plan and design solutions that enhance internal communication and efficiency. Support and implement related projects and technologies to meet current and future business needs. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
Application Development and Project Support: - Provide technical guidance for projects involving enterprise cloud systems and related applications.
- Participate in project planning engineering design and documentation.
- Conduct solution/product research due diligence and prepare pre-project documentation.
- Gather requirements and maintain ongoing project documentation as needed.
- Install and configure hardware and software components.
- Perform system testing deployments and manage Go-Live activities including post-launch support and final release to end-users.
- Support cloud-based solutions and collaborate with engineering teams.
Application Support: - Evaluate existing configurations for efficiency and recommend improvements.
- Present findings and recommendations to end-users and business units.
- Provide solutions and alternative options to customers.
- Train and assist PSAs and Engineers in effective application support.
- Troubleshoot and resolve end-user incidents and technical issues.
- Track update and close issues using the trouble ticketing system.
- Implement routine configuration changes per approved requests.
- Troubleshoot and resolve software and hardware incidents.
- Test configuration changes in compliance with change management procedures.
- Support complex software and hardware patches updates and upgrades.
- Generate performance productivity and outage reports including ad hoc reporting as requested.
- Maintain documentation for systems infrastructure training and support related to existing applications.
- Highly accountable and results-driven; self-directed with a proactive approach to identifying opportunities and delivering innovative solutions.
- Skilled at assessing and managing risks learning from challenges and applying lessons to future initiatives.
- Strong conflict resolutions skills with the ability to build and maintain successful working relationships with leadership peers end usersvendors and other stakeholders.
- Ability to articulate technical information in presentation/training format in front of internal and external audiences with varying levels of technical understanding.
- Demonstrated expertise in supporting enterprise-wide communications and collaboration solutions including public cloud platforms VoIP instant messaging (e.g. MS Teams) and content management systems (e.g. SharePoint).
- Strong knowledge of client/server software environments database fundamentals SQL and reporting tools.
- Ability to manage prioritize and track multiple assignments while meeting deadlines.
- Ability to deliver projects on time within scope and on budget.
- Proven ability to adhere to IT industry best practices including ITIL standards.
- Strong problem-solving skills with the ability to identify and resolve root causes in complex environments.
- Ability to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
- Intermediate knowledge of:
- Databases such as SQL Oracle and MongoDB.
- Operating systems including Windows macOS Windows Server UNIX Android and iOS.
- Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
- Knowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite.
|
| COMPETENCIES: |
ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
oHighly accountable and results-driven; self-directed with a proactive approach to identifying opportunities and delivering innovative solutions.
oSkilled at assessing and managing risks learning from challenges and applying lessons to future initiatives.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
oStrong conflict resolutions skills with the ability to build and maintain successful working relationships with leadership peers end users vendors and other stakeholders.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oAbility to articulate technical information in presentation/training format in front of internal and external audiences with varying levels of technical understanding.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
oDemonstrated expertise in supporting enterprise-wide communications and collaboration solutions including public cloud platforms VoIP instant messaging (e.g. MS Teams) and content management systems (e.g. SharePoint).
oStrong knowledge of client/server software environments database fundamentals SQL and reporting tools.
oAbility to manage prioritize and track multiple assignments while meeting deadlines.
oAbility to deliver projects on time within scope and on budget.
oProven ability to adhere to IT industry best practices including ITIL standards.
oStrong problem-solving skills with the ability to identify and resolve root causes in complex environments.
oAbility to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
oIntermediate knowledge of:
Databases such as SQL Oracle and MongoDB.
Operating systems including Windows macOS Windows Server UNIX Android and iOS.
Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
oKnowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite. |
Additional Job Requirements: This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties receiving minimal to no instruction on routine work and general instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Supports higher level staff in implementing more complex projects. Provides mentorship and guidance to junior staff. - Act as a primary point of contact for issues and resolutions providing high-level technical guidance.
Essential Duties: | Application Development and Project Support | | Application Support | Team Leadership - Support technical teams in delivering projects on time within scope and on budget.
- Lead team-coordinated solutions and product research.
- Provide technical mentorship and guidance to junior engineers.
|
Additional Competencies: - Advanced capability to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
- Ability to facilitate and participate in sessions with leadership and key stakeholders.
- Ability to influence without authority and guide a team towards common goals by demonstrating leadership skills building trust and maximizing relationships across the company.
- Databases such as SQL Oracle and MongoDB.
- Operating systems including Windows macOS Windows Server UNIX Android and iOS.
- Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
- Advanced knowledge of:
- Strong knowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite.
Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent.
- Bachelors degree in engineering information technology/systems computer science or related field. *
- Minimum of six (6) years of progressively responsible experience with Microsoft 365 SaaS services systems/applications administration engineering or an equivalent technical/administrative support environment. *
Preferred: - Experience with Microsoft Defender Microsoft Purview Microsoft Azure Microsoft Power Platform Microsoft AI and/or Microsoft Intune.
- Telecommunications experience.
- Relevant telecom industry or job specific certifications.
|
DRIVING REQUIREMENTS: - This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.
|
| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
|
| The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services. |
| Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer. |
| EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law. |
| DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. |
| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
Required Experience:
IC
DescriptionGCIs IT Systems Engineer III will leverage software to integrate enterprise technologies cloud solutions email telecommunications and networks into a seamless end-user experience. Apply engineering principles to research plan and design solutions that enhance internal communication and ef...
Description| GCIs IT Systems Engineer III will leverage software to integrate enterprise technologies cloud solutions email telecommunications and networks into a seamless end-user experience. Apply engineering principles to research plan and design solutions that enhance internal communication and efficiency. Support and implement related projects and technologies to meet current and future business needs. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
Application Development and Project Support: - Provide technical guidance for projects involving enterprise cloud systems and related applications.
- Participate in project planning engineering design and documentation.
- Conduct solution/product research due diligence and prepare pre-project documentation.
- Gather requirements and maintain ongoing project documentation as needed.
- Install and configure hardware and software components.
- Perform system testing deployments and manage Go-Live activities including post-launch support and final release to end-users.
- Support cloud-based solutions and collaborate with engineering teams.
Application Support: - Evaluate existing configurations for efficiency and recommend improvements.
- Present findings and recommendations to end-users and business units.
- Provide solutions and alternative options to customers.
- Train and assist PSAs and Engineers in effective application support.
- Troubleshoot and resolve end-user incidents and technical issues.
- Track update and close issues using the trouble ticketing system.
- Implement routine configuration changes per approved requests.
- Troubleshoot and resolve software and hardware incidents.
- Test configuration changes in compliance with change management procedures.
- Support complex software and hardware patches updates and upgrades.
- Generate performance productivity and outage reports including ad hoc reporting as requested.
- Maintain documentation for systems infrastructure training and support related to existing applications.
- Highly accountable and results-driven; self-directed with a proactive approach to identifying opportunities and delivering innovative solutions.
- Skilled at assessing and managing risks learning from challenges and applying lessons to future initiatives.
- Strong conflict resolutions skills with the ability to build and maintain successful working relationships with leadership peers end usersvendors and other stakeholders.
- Ability to articulate technical information in presentation/training format in front of internal and external audiences with varying levels of technical understanding.
- Demonstrated expertise in supporting enterprise-wide communications and collaboration solutions including public cloud platforms VoIP instant messaging (e.g. MS Teams) and content management systems (e.g. SharePoint).
- Strong knowledge of client/server software environments database fundamentals SQL and reporting tools.
- Ability to manage prioritize and track multiple assignments while meeting deadlines.
- Ability to deliver projects on time within scope and on budget.
- Proven ability to adhere to IT industry best practices including ITIL standards.
- Strong problem-solving skills with the ability to identify and resolve root causes in complex environments.
- Ability to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
- Intermediate knowledge of:
- Databases such as SQL Oracle and MongoDB.
- Operating systems including Windows macOS Windows Server UNIX Android and iOS.
- Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
- Knowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite.
|
| COMPETENCIES: |
ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
oHighly accountable and results-driven; self-directed with a proactive approach to identifying opportunities and delivering innovative solutions.
oSkilled at assessing and managing risks learning from challenges and applying lessons to future initiatives.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
oStrong conflict resolutions skills with the ability to build and maintain successful working relationships with leadership peers end users vendors and other stakeholders.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oAbility to articulate technical information in presentation/training format in front of internal and external audiences with varying levels of technical understanding.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
oDemonstrated expertise in supporting enterprise-wide communications and collaboration solutions including public cloud platforms VoIP instant messaging (e.g. MS Teams) and content management systems (e.g. SharePoint).
oStrong knowledge of client/server software environments database fundamentals SQL and reporting tools.
oAbility to manage prioritize and track multiple assignments while meeting deadlines.
oAbility to deliver projects on time within scope and on budget.
oProven ability to adhere to IT industry best practices including ITIL standards.
oStrong problem-solving skills with the ability to identify and resolve root causes in complex environments.
oAbility to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
oIntermediate knowledge of:
Databases such as SQL Oracle and MongoDB.
Operating systems including Windows macOS Windows Server UNIX Android and iOS.
Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
oKnowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite. |
Additional Job Requirements: This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties receiving minimal to no instruction on routine work and general instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Supports higher level staff in implementing more complex projects. Provides mentorship and guidance to junior staff. - Act as a primary point of contact for issues and resolutions providing high-level technical guidance.
Essential Duties: | Application Development and Project Support | | Application Support | Team Leadership - Support technical teams in delivering projects on time within scope and on budget.
- Lead team-coordinated solutions and product research.
- Provide technical mentorship and guidance to junior engineers.
|
Additional Competencies: - Advanced capability to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes.
- Ability to facilitate and participate in sessions with leadership and key stakeholders.
- Ability to influence without authority and guide a team towards common goals by demonstrating leadership skills building trust and maximizing relationships across the company.
- Databases such as SQL Oracle and MongoDB.
- Operating systems including Windows macOS Windows Server UNIX Android and iOS.
- Office productivity applications including Microsoft Word Excel PowerPoint Visio and Project.
- Advanced knowledge of:
- Strong knowledge of Microsoft 365 SaaS services including but not limited to: OneDrive / SharePoint Exchange Teams M365 Productivity Apps Entra (Identity) Viva Suite.
Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent.
- Bachelors degree in engineering information technology/systems computer science or related field. *
- Minimum of six (6) years of progressively responsible experience with Microsoft 365 SaaS services systems/applications administration engineering or an equivalent technical/administrative support environment. *
Preferred: - Experience with Microsoft Defender Microsoft Purview Microsoft Azure Microsoft Power Platform Microsoft AI and/or Microsoft Intune.
- Telecommunications experience.
- Relevant telecom industry or job specific certifications.
|
DRIVING REQUIREMENTS: - This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.
|
| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
|
| The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services. |
| Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer. |
| EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law. |
| DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. |
| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
Required Experience:
IC
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
