Client Manager, The B-Hive
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Manager
Full Time Permanent
Location: Nottingham OR London
Recruitment Partner: Olivia Wilson
What youll be doing
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7 Soap & Glory Liz Earle and Boots own brand. We combine the capability of an external creative and production team with the speed flexibility and in-depth brand knowledge of an in-house set-up underpinned by years of experience dedicated to Boots and No7 Beauty Company.
As a Client Manager youre the primary representative and face of the B-Hive. Reporting into the Senior Client Manager youll be hands on managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first-class projects.
In this role youll be the one of the key client contacts within one of our latest and high-profile key retail initiatives across paid media and liaising with multiple agency partners to deliver cross-functionally.
Key responsibilities
You will lead on high-profile brand launches or retail campaigns delivering across an exciting paid media landscape and collaborate with top agencies.
Working as part of the client management team you will be responsible for coordinating and delivering high-profile projects across paid and owned channels.
Develop and maintain excellent client relationships for your dedicated brand ensuring all briefs and outputs meet agreed standards and align to overall brand strategy and business objectives.
Accountable for end-to-end campaign delivery including developing the brief with client coordinating with project managers and aligning with partner agencies on joint plans.
Manage multiple large campaign deadlines at one time ensuring all details are clearly organised.
Take the lead in client meetings presentations internal creative reviews and signoffs both virtual and in-person.
Coordinate and partner with Project Managers to support plan track and deliver end-to-end projects for a variety of campaign and channel requirements.
Experience in understanding and delivering final creative for large multi-channel media plans
Support the Senior Client Manager with commercial tracking including scope billing estimates and budget management ensuring monthly updates remain on track
Support wider Client Management team across accounts and workstreams where needed.
What youll need to have (our must-haves)
3 years Client management / Account Management experience within a creative marketing agency or related creative environment delivering above the line campaigns
Experience working and collaborating with media agencies and delivering creative against large media plans
Fluent in project management principles specifically delivering omni-channel creative assets
Good with numbers calculating and developing estimates for clients.
Smart pro-active and objective focused always keeping the customer in mind.
Passionate about producing great creative.
It would be great if you also have
Degree level education
Proven use of project management methodologies to deliver projects on time to budget and expected quality.
Brand management experience
Rewards designed for you
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.
About The Boots Group
The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
CLIENT MANAGER BHIVE
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
