Service Support Specialist (mwd)
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About us
AtCYCLE and Ebike4Delivery we support the people and businesses that keep cities moving. From riders and couriers to delivery-focused small businesses our mission is to make last-mile delivery more reliable affordable and sustainable.
CYCLE operates an e-bike subscription service for professional riders across 200 cities in Europe while Ebike4Delivery provides high-performance delivery e-bikes and fleet solutions for businesses in the fast-food and delivery sector. Together we support more than 1300 customers across in 5 countries covering millions of emission-free kilometers every month.
Were looking for a Service Support Specialist (m/w/d) - Remote who enjoys customer interaction structured work and close coordination with operational this remote role youll work across both brands acting as a key point of contact between customers service partners and internal teamshelping ensure fast clear and reliable service communication every day.
CYCLE operates an e-bike subscription service for professional riders across 200 cities in Europe while Ebike4Delivery provides high-performance delivery e-bikes and fleet solutions for businesses in the fast-food and delivery sector. Together we support more than 1300 customers across in 5 countries covering millions of emission-free kilometers every month.
Were looking for a Service Support Specialist (m/w/d) - Remote who enjoys customer interaction structured work and close coordination with operational this remote role youll work across both brands acting as a key point of contact between customers service partners and internal teamshelping ensure fast clear and reliable service communication every day.
Your Mission
- Manage and validate incoming Service Orders and Battery Tickets
- Act as the primary point of contact for customer communication
- Track and prioritize tickets based on urgency customer impact and operational feasibility
- Coordinate with mechanics and operations to resolve service-related issues
- Provide proactive updates and manage customer expectations throughout the ticket lifecycle
- Document all communication and maintain structured records in Odoo Helpdesk
Your skills and qualifications
- Fluency in German English and Dutch (spoken and written)
- Strong communication skills with a customer-focused mindset
- Ability to manage multiple cases in a fast-paced environment
- Structured detail-oriented way of working
- Experience with helpdesk or ticketing systems (Odoo is a plus)
- Comfortable working cross-functionally with operational teams
What you can expect from us
- A cross-brand role with exposure to two complementary business models
- Broad insights into rider-focused and business-focused mobility solutions
- Responsibility and ownership in a collaborative international environment
- Direct communication with multiple teams and stakeholders
Diversity
The CYCLE Group values diversity and is an equal opportunity employer providing a safe and inclusive space for everyone. No matter your gender gender identity age disability body size race religion sexual orientation or nationality we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible please dont hesitate to let us know in advance.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
CYCLE is a trusted partner with more than 10000 E-Bikes on the road everyday. Explore all the vehicles and personalise them with the accessory that best suits your needs: from heavy-cargo trailers to child seats.
