Senior Manager Digital Product

Caterpillar is embarking on abold digital transformation to revolutionize our dealers systems- seamless intelligent and designed for the future. We are developing a scalable modern ERP solution for Caterpillar dealers built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform willleveragepre-configured business processes optimized workflows and AI-powered automation to streamline operations accelerate digital capability deployment and elevate customer experience across our global dealer network.

We are seeking a delivery-focusedRegional Deployment Manager(APD)to lead a team of Deployment Consultants supporting Caterpillar Dealers and their selected System Integrator to deploy our Dealer ERP Templateand the Annual Deployment Plan for Dealerswith intheAsia Pacificregion.This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator aligning teams to programobjectives managing risks and dependencies and ensuring consistent high-quality outcomes through scaled Agile practices.The Annual Deployment Plansupports the selectedand pilot deployments for all dealersthis role will lead Deployment Consultants that will work with dealer to gain commitment to deliver requested deployments andliaisonwith dealers oversee the successful deploymentcompletions on time.

The Regional Deployment Manager Will Do:

• Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projectsboth forERP Cat Dealer TemplateandAnnual Deployment Plan (ADP)including overseeing project responsibilities and schedules.Developing contingency plans for potential risks.

• Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.

• Carry Voice of the Dealer into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365 and to Caterpillar Product owners for other Caterpillar Deployment Projects within theAnnual Deployment Plan (ADP)

• Serving asancollaborative leader and liaison developing deep working relationships between Caterpillar Dealers System Integrators and Caterpillar product and engineering teamsand CaterpillarDSD and Digital leaders.

• Facilitating meetings and discussions with Caterpillar DealerCat Digital& DSDleaders to share continual update and full transparency of status on deployment projectsfor ERP & ADP.

• Lead and mentor existing team members to foster a high-performing Agile culture

• Identifying escalating and tracking risksissuesand cross-team dependencies so deployment projects run to committed time schedules and expected quality.

• Managing the Azure DevOps environment to support efficient deployment projects andaccuraterecording of Caterpillar Dealer Deployment needs for success project completion.

• Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Templateand other Cat Digital Products.

• Give strategic leadership to your deployment team and set working priorities.

• Achieve Enterprise set Deployment targets for each calendar year.

• Develop existingteamstalent and skillsets in MS Dynamics 365 and supporting deployment tools such asMavimLeapworks etc.

• Manage team T&E budget.

• Limited Travel. (Up to 25% of working time)

What You Will Have:Extensive experiencein..

• ERP & Systems Knowledge(MS Dynamics 365 focus)

• Hands-on experience with Microsoft Dynamics 365 in a productprocessor deployment leadership role.

• Understanding of ERP configuration security and integrations with related systems.

• Awareness of Microsoft release cycles and ability to assess new features for business value.

• Knowledge ofSystemproduct lifecycle management including adoption and change management.

• Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accuratelyanalyzesituations and reach productive decisions based on informed judgment.

• Organizational Leadership:Knowledge of leadership concepts and ability to use strategies and skills to enlist others in settingembracingand achievingobjectives.Translates visioninto specific functional or departmental initiatives.

• ITProgram Management:Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan organizemonitor and control the set of projects ensuring efficientutilizationof technical and administrative resources to achieve programobjectives.

• Change Control:Knowledge of the processes and procedures by which a change isidentified evaluated approvedmonitoredand documented; Ability to manage changes in the production environment and processes effectively.Train others in how to review a proposed change and assesses the potential impact of the change on the organization or environment.

• IT Project Management:Knowledge of project management; ability to plan organizemonitorand control IT projects usingappropriate technicalresources.Ensures that technicalobjectivesand functional requirements align in all IT projects.

• Implementation:Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex:ERP and CRM products).

Top candidates will have:

• Demonstrate the ability to and experience of building teamsprocessesand organizational frameworks in relation to ERP and System deployments

• Working experience of deploying Microsoft D365 and leveragingMavimLeapworksandWalkme.

• The position typically requires a college or university degree or certification that is equivalent.

• Proven experience designing and implementing Dynamics 365 Customer Service

• Strong understanding of customer service and support operations

• Experience with full lifecycle implementations of Dynamics 365 from requirements gathering to deployment

• Extensive experience in systems architecture focused on Microsoft Dynamics 365 implementations

• Microsoft Azure: Experience with Azure PaaS and IaaS services including Azure Functions Logic Apps Service Bus Event Grid and Azure Data Factory

• Power Platform:Proficiencywith Power Apps Power Automate Power BI and AI Builder

• Integration Technologies: Experience with Azure API Management Logic Apps Azure Service Bus and Azure Integration Services

• Data & Analytics: Knowledge of Azure Synapse Analytics Power BI and datamodelingfor Dynamics 365 implementations

• DevOps: Experience with Azure DevOps including source control pipelines and ALM practices for Dynamics 365

• Security: Knowledge of Microsoft Entra ID (formerly Azure AD) role-based security and data protection in Dynamics 365 implementations

• Excellent interpersonal skills arein order todeal with sensitive issues develop others or influence others inside and outside the department to take specific actions.

• Knowledge of Caterpillar business and dealership operations preferred

• Interest in AI transformation

Additional Details:

• This position has theoptionto be based inSingapore Australia (Melbourne Brisbane and Perth)

• Working environment: 5 days in office

• Relocationassistanceis NOT available for this position

• Visa sponsorship is NOT available for this position