MONITORING ANALYST

At Global we think big work hard and never stand still. Were the proud home of the best media and entertainment driven by our talented and passionate people. Our mission To make everyones day brighter - our Globallers our audiences our partners and our were in the studio building world-class technology or securing record Outdoor advertising partnerships we make sure were doing it as a team.

Your Role: MONITORING ANALYST

As a Monitoring Analyst at Global you will be part of a dynamic team based in Londons Leicester Square providing 24/7 first line monitoring and incident response across our Technology & Digital estate. You will use cutting-edge monitoring platforms and observability tools to detect assess resolve and escalate incidents ensuring the health performance and reliability of our systems applications and services.

Working in shifts to provide round-the-clock coverage you will play a critical role in identifying issues early responding rapidly and supporting the continuous improvement of our operational resilience.

Key Responsibilities

• Monitoring (40%):

• Monitor alerts indicators and operational metrics to detect issues or anomalies.

• Monitor performance availability and health of infrastructure and applications.

• Incident Detection Collaboration & Escalation (30%):

• Detect and assess incidents in line with established processes ensuring rapid response an minimal impact to consumers and colleagues.

• Perform initial triage and troubleshooting aiming to resolve incidents.

• Collaborate with specialist teams or third-parties to resolve more complex incidents.

• Escalate and communicate as necessary.

• Data Analysis & Reporting (30%):

• Maintain accurate records of incidents actions and communications.

• Participate in post-incident reviews and contribute to the documentation of incident recovery scenarios

• Continuously improve monitoring processes documentation and tooling through feedback and collaboration.

• Champion operational best practises and contribute to a culture of reliability and resilience.

What Youll Love About This Role

Think Big: Youll be monitoring Globals entire technical estate

Own It: Youll be self-sufficient and motivate to detect and resolve issues on your own.

Keep it Simple: You will use the latest technology including AI to simplify the way in which we detect and resolve incidents.

Better Together: Youll work collaboratively with our great Technology & Digital Product teams to resolve incidents and improve reliability

What Success Looks Like

In your first few months youll have:

• Understood the key technologies that underpin Globals services

• Familiarised yourself with Globals monitoring tools and service management tools so you can respond quickly to incoming alerts

• Build relationships with key members of the Technology & Digital product teams

• Become self-sufficient in monitoring and managing some of the more routine incidents

What Youll Need

• Experience: Degree or equivalent work experience; skilled in IT incident diagnosis and resolution.

• Tooling: Some experience working with monitoring tools and dashboards.

• Communication: Excellent verbal and written communication skills.

• Analytical: Strong analytical and problem-solving skills.

• Autonomous: Ability to operate autonomously and the ability to manage input from others; able to manage multiple priorities and operate effectively in a fast-paced environment.

• Continuous improvement: Strives for continuous improvement and exercises sound judgement. Has a strong sense of ownership and the ability to follow tasks through to completion.

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented amplified and that we cantserve our diverse audiences without first celebrating it in our people which is why were passionate about creating an inclusive culture where every Globaller can belong. So no matter who you are or where you are from you can find your place at Global.

As a business we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore we operate a Smart Working you need us to make any reasonable adjustments during your recruitment process drop us an email at well be happy to help.