ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures Road product operations are compliant with internal HWL policies and applicable regulatory agencies.
Manage and ensure correct and timely financial reporting for customers and Hellmann.
Monitor productivity to ensure operational efficiencies
Ensure optimal file management within the operational team aligned with product expectations.
Monitor team for continuous process improvement within operations.
Plans for and utilizes the most optimum routing of cargo based on client needs.
Ensures clients Hellmann partners or other required parties are kept fully informed of transport arrangements and status on a regular basis educating clients where necessary to foster the relationship.
Receives transport orders from Customers and Input into our Transportation System.
Communicates as required with applicable parties to ensure service requirements are achieved.
Serves as liaison with sales personnel to ensure quality services are achieved & maintained.
Works with Product to obtain and negotiate the most favorable buying rates with approved vendors.
Processes issues distributes and/or dispatches all required documentation to all applicable parties in a time frame consistent with service needs & company policy.
Prepares all documents necessary to complete customs clearance process.
Issues statistical reports as required.
Receives rate requests and prepares and issues rate quotations externally and internally as required.
Provides advice to clients concerning but not limited to; terms of delivery and payment transport alternatives or other matters affecting client needs.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Check with Client regularly to monitor their satisfaction level.
Check clients credit status prior to arranging transport.
Ensures accurate distribution of costs to promote the same in projected gross profits.
Approves timely and accurate vendor invoices.
Harmonizes and implements department procedures to maximize productivity.
Distributes workload within the department to enhance efficiency and productivity.
Trains new and existing staff.
Handles internal and external disputes.
Ensures maximum file profitability via control of vendor costs and maximum net sales.
Ensures timely invoicing of files within the department as per company guidelines.
Monitors and takes necessary corrective action on staff performance and prepares yearly performance evaluations
Compliance Management: Ensure all transportation activities comply with GDP regulations and company policies.
Temperature Control: Oversee the implementation and monitoring of temperature-controlled logistics to maintain product integrity.
Develop and maintain a Quality Management System (QMS) to ensure consistent and reliable service.
Identify and mitigate risks associated with the transportation of pharmaceuticals.
Provide training to staff on GDP requirements and best practices in the Road Freight operation.
Maintain accurate records of all transportation activities including temperature logs shipping manifests and incident reports.
Prepare for and participate in internal and external audits to ensure compliance with regulatory standards.
Work closely with other departments including warehousing and customer service to ensure seamless operations.
Provides leadership and guidance to department staff.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position supervises up to 4 5 full-time employees.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE:
Associates Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
Previous experience in a team leader or supervisory role is required to handle a wide variety of commodities.
Two to Five years experience in intermodal/drayage operations or similar preferred.
One to three years experience in seafreight operations required.
Solid understanding of processes and systems; knowledge and use of Cargowise Outlook and Business Objects is a plus.
Knowledge of trucking operations is a plus.
Prior experience communicating with trucking companies and warehouses is a plus.

KNOWLEDGE SKILLS & ATTRIBUTES
Financial acumen understands business drivers
Results-oriented drives strategy and execution
Leadership demonstrates professionalism
Customer-focused
Organizational skills
Time management and prioritization
Detail oriented and organized
Adaptable/flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in U.S. and world geography shipping documentation and Incoterms preferred airport codes.
Strong knowledge of GDP regulations and proficiency in logistics software.
Strong written and verbal communication skills in English in order to present information to customers management and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates discounts and other percentages
Analytical skills / problem-solving ability
Coaching skills able to train coach and develop subordinates
Exceptional communication and cooperative skills required
Must be self-motivated seek opportunities and be open to new approaches and ideas
Must possess strong analytical skills directed toward complex problems and viable solutions
Ability to simultaneously participate in multiple projects required

PHYSICAL DEMANDS
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Requires occasional overnight travel

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.