Director, Strategy & Operations

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Overview

eBay a global leader in eCommerce headquartered in San Jose California is seeking a Director Strategy & Operations to lead strategic direction and execution for the Vehicles business part of the broader eBay GFC (Global Focus Category) portfolio.

As a key member of the eBay GFC leadership team this leader will own the strategy and operations roadmap for Vehicles driving the business toward its ambitious growth goals for FY26 and beyond. This role represents an exceptional opportunity to shape one of eBays most strategically important categories and to help define the future of automotive commerce.

If you are a strategic operator who thrives on solving complex challenges leading teams and delivering business transformation at scale within a purpose-driven customer-focused companyeBay is the place for you.

Context

Vehicles have historically been a foundational growth driver for recent years the category has evolved rapidly alongside shifts in customer behavior and increased specialization across the automotive landscape. eBay has responded with renewed strategic focusinvesting heavily in building trust accelerating innovation and delivering seamless customer experiences that connect both enthusiasts and everyday buyers.

As of FY25 Vehicles has been established as a focus category for accelerated investment and long-term category leadership. A key pillar of this evolution is Caramel a recently acquired automotive checkout and services platform that enhances trust and reduces complexity in peer-to-peer car transactions. Caramel remains an integral part of the Vehicles growth strategyexpanding the scope of services eBay can offer across financing logistics insurance and secure payments.

The Director of Strategy & Operations will lead both the strategic direction of the Vehicles businessincluding Carameland the operational delivery of those strategic priorities.

Position Summary

The Director Strategy & Operations Vehicles will report directly to the General Manager Vehicles and will serve as a senior thought partner and operator to drive growth efficiency and execution across the business. This individual will oversee strategic planning business performance management and operational excellence ensuring that Vehicles delivers on eBays category vision and financial objectives.

This is a people leadership role responsible for managing a team that drives strategic analysis business planning operational execution and integration across the Vehicles and Caramel businesses.

Key Responsibilities

• Strategic Leadership: Define and lead the strategic roadmap for the Vehicles category including growth initiatives customer experience priorities and business transformation programs. Partner with the GM and cross-functional leaders to align on goals and execution plans.
• Operational Execution: Own the end-to-end delivery of strategic initiatives across eBay and Caramel. Ensure consistent progress against key milestones KPIs and financial targets through disciplined program management and accountability.
• Caramel Integration & Growth: Oversee the continued integration and scaling of Caramel within the eBay ecosystem ensuring it serves as a catalyst for innovation and trust in vehicle transactions.
• Business Planning & Performance: Lead annual and quarterly business planning cycles reporting and performance reviews. Develop tools frameworks and dashboards to track business health and outcomes.
• Cross-Functional Collaboration: Partner closely with product engineering marketing finance analytics customer experience M&A and other stakeholders to drive operational alignment and successful execution.
• People Leadership: Manage and develop a high-performing team of strategy and operations professionals. Foster an inclusive growth-oriented culture that encourages innovation accountability and operational excellence.
• Executive Communication: Create and present executive-level updates and strategic recommendations to senior eBay leadership. Influence decision-making through clear data-driven narratives.
• Process Improvement: Identify and lead opportunities to streamline operations improve decision velocity and enhance organizational efficiency.

Qualifications

• 12 years of professional experience including significant exposure to strategy operations or general management roles in a large-scale fast-paced organization. MBA preferred but not required.
• Proven experience leading cross-functional programs and driving measurable business outcomes.
• Strong analytical strategic and operational skills with the ability to translate complex business problems into actionable plans.
• Excellent communication and executive presentation skills with comfort operating at the most senior levels of the organization.
• Demonstrated experience managing and developing teams.
• Experience working in or adjacent to technology eCommerce or automotive industries is a plus.
• Ability to manage ambiguity prioritize effectively and deliver results in dynamic environments.
• Genuine passion for eBays mission and customer community. While direct experience in the automotive enthusiast space is not required curiosity and openness to learning the market are essential.
• Must be willing to work from eBays San Jose campus at least three days per week with occasional travel as required.

Here at eBay we love creating opportunities for others by connecting people from widely diverse backgrounds perspectives and geographies. So being diverse and inclusive isnt just something we strive for it is who we are and part of what we do each and every single day. We want to ensure that as an employee you feel eBay is a place where no matter who you are you feel safe included and that you have the opportunity to bring your unique self to work.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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