Senior Technical Analyst – Shared Data Platform

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection retrieval accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration set up and updating of the applications ensuring that data is entered into established tables fields and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.

Responsibilities

Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration

Ensure accessibility of data for internal department planning and activities

Perform advanced configuration setup and updating of applications

Load data into established tables fields and system databases

Define governance standards and processes for data input structures and storage mechanisms

Build and produce reports that facilitate business management and staff decisions

Set up user access and train users on the applications

Recommend changes in applications development maintenance and system standards

Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems

Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications

Qualifications

Education

Required

Bachelors degree in Computer Science or Information lieu of a degree at least 7 years of experience in enterprise-wide software support

Preferred

Certifications in ITIL Microsoft and/or Oracle

Skills and Experience

4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
In-depth knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Experience applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
- Technical Skills
  - System Configuration
  - Software Development Lifecyle (SDLC) Methodology
  - Cloud Technologies & Platforms
  - Data Analysis
  - Data Modeling
  - Data Warehousing & ETL Processes
  - Reporting Tools
  - Systems Security & Access Control
Preferred
- Work with Customer MDM team Process team to understand the requirements and translate them into functional specifications and assist customer master data management deliverables
- Document Business Processes identity gaps and recommend solutions within Customer Master Data Management Conduct Training sessions or UAT sessions with the end users
- Provide ongoing support for Customer MDM application addressing user issues troubleshooting errors and performing root cause analysis and act as a liaison between technical team and business users to resolve production issues.
- Experience in Customer Data TCA Architecture / Order Management / Account Receivables Functional Knowledge with strong Oracle R12 O2C Functional Implementations experience in Customer domain
- Experience in handling large volume Data Conversion on O2C integration between downstream applications

Required Experience:

Senior IC

DescriptionThe Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection retrieval accessibility and usage of data for internal department planning and activities. The incumbent will work closely acros...