Director, Enterprise Systems

Position:Director Enterprise Systems
Location: North York /Hybrid (1-2 days per month in office)
Industry:Financial Services
Department:IT
Employment Type:Permanent/Fulltime

Company Information

Farber is one of Canadas oldest largestand most respectedindependentdebt solution helpCanadiansget out of debt and start rebuilding their lives in 1979 Farber hasover300employees working acrossthe countryand has helpedwellover200000 Canadianswith theirdebt.
And nowwereembarking on our next stage oftransformation& significant growth. To do that weare hiringhighlyexperienced enthusiastic innovative and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you come join ustobetter servethe growing number of Canadians whoare in need offinancialhelp.

PositionSummary

Wereseeking a Director Enterprise Systems to support our digital transformation and post-implementation take ownership of our enterprise systems. You will ensure the right team skills and processes are in place to continually improve our capabilities and support our five-year strategic vision.

The ideal candidate brings strong business acumen people leadership and technical depth. You will provide strategic leadership governance and accountability for our enterprise CRM and business application ecosystem including Microsoft Dynamics 365 the Power Platform integrations with our new insolvency administration system and related third-party applications.

This new role executes through a technical team and partners closely with an Enterprise Architect to align with enterprise technology standards. You will provide critical leadership to ensure secure resilient digital capabilities that support internal operations client experiences and long-term transformation.

You will lead a multidisciplinary teamtechnical lead engineers QA DevOps and supportresponsible for the roadmap and delivery of enterprise-grade applications and youwill ensure systems deliver measurable business value remain secure and scalable and evolve sustainably.

This role is ideal for a leader who combines vision business acumen technical foundations and strong stakeholder engagement to drive high-value outcomes.

Key Responsibilities

Strategic Leadership & Delivery

• In response to business strategy and goals define and own the enterprise strategy and multi-year roadmap for Dynamics 365 and the Power as the senior technology partner for CRM and Power Platform capabilities.

• Position CRM as the system of engagement coordinating effectively with Insolvency system of record.

• Ensure platform direction aligns with organizational strategy regulatory obligations and enterprise architecture principles.

• Balance innovation modernization operationalstabilityand economicsin platform evolution.

• Build strong relationships with senior and mid-level businessstakeholdersto ensure solutions meet businessneeds deliver value and support operational excellence.

• Champion a high-performance team culture built around curiosity accountabilityinnovationand continuous improvement.

• Manage expectations communicate trade-offs and guide organizational change enabled by platform initiatives.

• Champion adoption usability and consistent enterprise ways of working.

Team Leadership & Team growth

• Lead and develop a multidisciplinary team enabling high performance through clear accountability and empowerment.

• Ensure the team has the right structure skills and tooling to deliver enterprise-grade solutions.

• Ensureappropriate teamstructure role clarity and capacity planning to meet current and future demand.

• Support career development succession planning and long-term capability building.

• Foster a collaborative environment with strong cross-functional partnerships across Businessincluding Support teams Client facing team andData and Analyticsgroup.

Business Outcomes and Value Realisation

• Act as the business outcome owner for CRM and Power Platform initiatives.

• Partner with senior and mid-level stakeholders to translate business strategy into platform-enabled capabilities.

• Ensure a business focusedmeasurabledefinition of successisalways incorporated (adoption efficiency cycle time reduction quality user satisfaction) and ensure benefits realization.

• Drive continuous improvement through feedback analytics and operational insights.

• Working with VP-IT build and manage the Enterprise Systems budget. Insure continuous and systematic evaluation of investments in partners renewing contracts and subscriptions to maximize return on investment.

Governance Risk & Compliance

• Establish and enforce platform governance including lifecycle management security standards data ownership and quality controls.

• Be accountable for platform risk management including security posture data integrity performance resilience and technical debt.

• Ensure compliance with regulatory audit and privacy requirements in partnership with IT risk and compliance teams.

Demand Management

• Accountable for the effectiveintake prioritization and sequencing ofthe backlog ofCRM and Power Platformincremental improvementsacross the enterprise.

• Work with Project Management Office toinsure delivery oftechnical project feasibility studiessupportand input into business cases for projectssequenceand resource deliveryof applications projectsthrough a combination of internal staff and external resources.

• Balance delivery ofbusiness-drivennew capabilities with platform health optimization and modernization and minimize technical debt despiterapid evolutionand growth.

• Align demand with capacity funding and strategic priorities.

Technologyportfolio& InnovationManagement

• Provide executive-level technical oversight while delegating engineering execution.

• Serve as the final decision-maker for major platform integration and extensibility choices informed by technical and architectural input.

• Ensureappropriate useof low-code pro-code and vendor solutions based on complexity risk and long-term maintainability.

• With Enterprise Architecture stay current andensureexploration of changes in Microsoft Dynamics and Power platformtobringnewideasand new capabilities to stakeholders.

• With enterprise Architecture champion an R&D capability totest and proof of concept of new and evolving capabilities.

• Managepartnershipwith critical external providersofERP andInsolvency Managementsystems.

• Manage suppliers of critical services integrated to applications such as Credit Bureaus Title search E Signature.

• Maintain and manage commercial packaged software solutions and supporting vendors in the IT portfolio including Contact center solutions.

CoreSolution DeliveryPractices

• Accountable forestablishingand insuring engineering standards and repeatable high-quality delivery across development testing and platform operations.

• Support development ofafit-for-Farberagile approach focused on delivering value continuously and teams close to clientsand use proven Agile approaches to capture and prioritise business needseffectively.

• Ensure implementation of DevOps practices in support of regular cadence of consistent releasesof new capabilities.

• Improve Software quality assurancepractices

• Execute an applicationstrategy thatensureslong term economic value lower riskfor Farber byfinding the right balance ofdelivery of requirements throughconfiguration/low code solutions to out-of-box solutions vs. custombuilds and extensions.

Integrationand DataManagement

• Own accountability for enterprise integrations including alignment between Dynamics 365Insolvency system of recordand other core systems. Ensure integration approaches are scalable supportable and aligned with enterprise integration standards.

• Manage strategic vendor relationships and service performance for integrated platforms andexternal solution providers.

• Deliver Data sources and data environments to internal Analytics teamfor their risk management availability updates meet agreed to standards and service levels.

Platform Health & Operational Excellence

• Accountable for enterprise application health resilienceperformancescalabilityand supportability.

• Ensureappropriate monitoring incident management and service management practices are in place.
• Drive reduction of fragility manual processes and operational risk through modernization and automation.

• 10 years in enterprise application delivery including 5 years in a leadership or director-level role.

• Proven experience leading large-scale CRM ERPand Power Platform initiativesthat spanprocesses includingsales andcontact centerCRM workflow management and automation documentautomationandmanagementas well as integrations tointernal and external systems.

• Proven leadership skills in the ability to recruit mentor motivatecoachand develop employees.

• Strategic thinker with a curious and creative mindset that values constant and ongoing learning.

• Effective communication with stakeholders across all levels with the ability to simplify the complex andconnect with business.

• Exceptional eye for detail and great problem solving and decision-making skills

• Oversight level oftechnicalexpertisesufficient to evaluate architectural trade-offs and platform design decisions without being hands-on. Requires abilityto engagemeaningfullywith technical leadsacrosstechnical subject domains includingDynamics 365 Power Apps Power Automate Dataverse C#/.NET Azure integration services. DevOps ALMQuality Assurance.

• Demonstrated success managing multi-disciplinary technical teams and complex vendor relationships.

• Strong ability to engage influence and communicate with senior business stakeholders.

Our Culture at Farber

At Farber were in the business of helping peopleand this ethos extends not only to our clients but to our employees partners. We are committed to taking action and to deliver an inclusive diverse and equitable workplace that our staff experience every day. This commitment also shapes our culture which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events and consists of staff volunteers they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at