IT Analyst Associate
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Associate Analyst Site Administrator analyst role is to provide comprehensive IT support and maintenance for our North American offices plants warehouses distribution centers. This includes installing diagnosing repairing maintaining and upgrading all hardware software equipment and connectivity to ensure optimal performance. The analyst will troubleshoot problem areas (in person by telephone or via remote access) in a timely and accurate fashion and provide end-user assistance where its required. Additionally this role will support specialized laboratory equipment (both hardware and software) and act as an extension of our Enterprise Technology Groups infrastructure teams.
The incumbent will handle end-to-end service delivery for assigned location(s) while maintaining alignment with service guidance and expectations while continuously improving processes and standards.
Responsibilities
Provide installation and support for hardware software mobile devices and network components.
Provide advanced technical support for local network or system users. Troubleshoot and resolve IT issues within the specified SLTs.
Measure and report on services rendered (monthly metrics and project status reports).
Coordinate routing and dispatching of complex PC issues Network Messaging Server and other concerns to appropriate parts of the organization.
Recommend process and procedural improvements.
Interfaces and engages vendors in addressing complex technical issues.
Collaborate with infrastructure teams (networking facilities server etc.) to maintain and support lab environments and ensure compliance with IT standards
This position is not eligible for sponsorship for work authorization now or in the future including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. TheCompany therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.
Must be eighteen years or older
Qualifications
FORMAL EDUCATION:
Required:
Bachelors degree (or foreign equivalent) in a Computer Science Computer Engineering or Information Technology field of study (e.g. Information Technology Electronics and Instrumentation Engineering Computer Systems Management Mathematics) or 2 years of experience in enterprise-wide hardware and/or software support.
Preferred:
ITIL Lean and/or certifications preferred
ServiceNow certifications are preferred
KNOWLEDGE & EXPERIENCE:
Required:
1 years IT experience.
1 years experience with computer hardware and/or software.
1 years experience with network infrastructure
1 years experience in customer service-related work.
1 years experience working with mobile devices.
Working knowledge of CISCO wireless network
Working knowledge of CISCO & AVAYA VoIP systems
Working knowledge of troubleshooting issues with various network printers.
Understanding information technology infrastructure and computer platforms.
Understanding computer administration concepts.
Working knowledge of Windows OS PC hardware and Office Suites.
Working knowledge and experience with ITIL and Agile methodologies
Basic understanding of laboratory equipment and associated software systems preferred.
Ability to troubleshoot specialized hardware/software used in R&D environments.
Preferred:
Manufacturing or Research and Development Support Experience
Ability to remain flexible and adapt to change priorities with promptness efficiency and ease
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
