Student Services Coordinator

Student Services Coordinator

Reference number: JR251838

Location: Cambridge

Working pattern: Part Time 18 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: 24000 per annum pro rata

We are looking for a Student Services Coordinator to join our team.

As s Student ServicesCoordinator you willwork alongside the Student Services Manager on general customer services studentfinanceand day-to-day student will ensure all students have the best Kaplan Experience through top quality customer serviceand by making the welfare and safeguarding of students a priority.

Add this statement where possible: This is an excellent opportunity for an excellent Customer Services expert who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

• Experience in administration work (preferably in an ELT environment)

• Experience in working in a customer-facing environment

• Ability to relate to and build rapport with international students

• Ability to use initiative and make decisions whenrequired

• Ability to work effectively on an individual basis and as a member of a team

• Excellent communication skills

• Excellent IT skills including MS Office

• Excellent organisation skills and ability to multitask manage conflicting priorities and meet deadlines

• Exceptional customer service ethos

What we do

Every year Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant sought-after and convenient locations providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary and paths for career progression we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 12th January 2026. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.

Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.