Service Supervisor
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Join Finning and play a key role in supporting our Power Systems division by providing onthefloor leadership focused on safety people quality productivity and customer service. This position offers:A handson supervisory role requiring most time being spent on the shop floor.
Opportunities to lead technicians drive operational excellence and reinforce our customer service commitment.
A chance to influence safety performance repair quality and workflow efficiency in a fastpaced service environment.
As a Service Supervisor you will guide daily shop service operations ensuring work is completed safely accurately and efficiently. If youre an experienced Heavy Equipment Technician with strong leadership skills and a passion for coaching teams this is an opportunity for you!
Job Description:
- Lead and champion a safe work environment by ensuring compliance with all safety standards policies procedures.
- Conduct daily safety reviews prejob/midjob/postjob meetings and ensure Job Hazard Analyses (JHAs) are actively updated as work progresses.
- Spend a minimum of 80% of time on the shop floor monitoring repair progress ensuring adherence to scope and resolving technical tooling and parts issues.
- Provide daytoday leadership to technicians including recruitment orientation coaching mentoring performance feedback and employee engagement support.
- Ensure quality repair processes by reviewing inspection findings warranty considerations job scopes and required customer communication milestones.
- Oversee productivity by assigning and balancing workloads monitoring technician progress and adjusting manpower allocations as needed.
- Support warranty and goodwill processes by evaluating failures determining applicable warranty categories and reviewing thirdparty repair options when required.
- Provide ongoing support during the customer quoting process to obtain an accurate depiction of service work provided.
Day-to-Day Activities:
- Perform shopfloor oversight to monitor job progression safety compliance and repair quality.
- Conduct prejob and midjob reviews ensuring work is on track and scope changes are clearly communicated.
- Assign technicians to jobs manage manpower needs and respond to emerging issues throughout the shift.
- Resolve operational challenges related to tooling parts delays service information and technical requirements.
- Maintain accurate documentation through daily time reports service reports and warranty/warrantyrelated findings.
Requirements:
- Journeyperson Heavy Equipment Technician (HET) certification required.
- Minimum 4 years of experience working with Caterpillar engines or related Power Systems equipment.
- Proven leadership or supervisory experience with a strong desire to lead people.
- Strong business acumen with the ability to understand KPIs related to branch profitability.
- Understanding of collective agreements performance management and principles of highperformance leadership.
- Effective communication coaching mentoring and problemsolving skills.
Important:
- This position is based out of our Red Deer branch location.
- Permanent fulltime role.
- Monday Friday 5x2 schedule.
If youre ready to provide handson leadership and support the success of our Power Systems service team apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
