Warranty and Goodwill Manager
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Job Location:
Yearly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Number of Openings:
1Worker Type:
PermanentPosition Overview:
Join Finning and play a key role in shaping and leading our Warranty & Goodwill strategy across Canada. This position offers:A leadership role focused on standardizing processes strengthening case negotiations and improving organizational alignment.
Opportunities to collaborate with Caterpillar internal departments suppliers and global dealer partners.
A chance to lead a high-performing team while driving continuous improvement and customer-focused outcomes.
As the Warranty and Goodwill Manager youll be responsible for developing and embedding a consistent national Warranty & Goodwill framework leading team performance and managing strong relationships with Caterpillar and internal stakeholders. If you are a strategic thinker with strong technical expertise and exceptional leadership skills this is an opportunity for you!
For this position the expected salary range is between $110000 and $130000 annually. Please note that the actual salary offer will be based on a candidates experience qualifications and fit for the role.
Job Description:
- Develop maintain and implement a cohesive Warranty & Goodwill strategy for Finning Canada ensuring consistent processes and standards across all business units including OEM partners.
- Build strong well-documented goodwill cases on behalf of all facilities and represent Finning in negotiation processes with Caterpillar partners.
- Lead direct and indirect team members through coaching mentoring performance planning recruitment and ongoing development to build an engaged and innovative workforce.
- Establish clear expectations and a performance-based culture focused on continuous improvement and alignment with organizational objectives.
- Deliver stakeholder training communications and performance tracking to support warranty and goodwill compliance.
- Facilitate regular collaboration meetings with internal and external stakeholders including Caterpillar vendors and cross-functional departments.
- Oversee business planning operational improvements and the financial performance of the Warranty & Goodwill programs across Finning West and Finning Saskatchewan.
- Drive continuous improvement initiatives identifying opportunities for enhanced processes efficiency and program effectiveness.
Day-to-Day Activities:
- Review prepare and support negotiation of goodwill cases with Caterpillar and other partners.
- Provide leadership coaching and guidance to Warranty & Goodwill team members.
- Monitor program performance metrics and support continuous process improvement.
- Conduct stakeholder meetings and provide updates training and recommendations.
- Collaborate with internal teams to resolve warranty-related issues and ensure consistent application of standards.
Requirements:
- Journeyman Heavy Equipment Technician Mechanical Engineering certification or postsecondary education in Business Management or a related discipline is an asset.
- 10 years of experience in the service industry including supervisory or leadership experience.
- Advanced technical understanding of Caterpillar product lines and strong knowledge of Caterpillar warranty and goodwill practices.
- Strong project management communication planning and organizational skills.
- Ability to influence mentor and guide teams in warranty and goodwill compliance.
- Ability to analyze complex business scenarios and make sound decisions.
- Skilled in collaboration with the ability to influence stakeholders at all organizational levels.
- Electrical certification is considered an asset.
Important:
- This position is based out of our Surrey branch location.
- Permanent fulltime role.
- Monday Friday 5x2 schedule.
If youre ready to lead a national Warranty & Goodwill program and drive operational excellence across Finning apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
