Technical Services Manager, Americas

Job purpose

The Americas Syngas Technical Services Lead is responsible for the consistent delivery of superior customer-facing technical services by the regional Technical Service team to customers including Key Accounts across the Americas region. This includes leading the regional Technical Services Engineers in prioritising work tasks and ensuring that on-site services are resourced appropriately. Through provision of technical service activities we aim to support our customers with all aspects of their operational and technical use of catalysts and licensed technology across the Syngas markets. Provision of support to our sales teams helps underpin our technical offerings and supports the sales pipeline within AMOG.

Principal accountabilities

• Management of the regional Syngas Technical Services team consisting of several Technical Service Engineers providing support for customers across North and South America.
• Responsible for technical service outputs for JM Catalyst Technologies in the region for the Syngas market area. Responsibility for site based and office based technical services across the Americas.
• Ensuring consistent implementation of the commercial strategy within the Americas region.
• Contributing towards the financial performance for AMOG through application of technical supporting; driving customer relationships seeking partnerships and supporting the execution of CT sales strategy.
• Providing excellent technical service both proactively and in response to emergencies aimed at delivering long-term value for JM and the customer.
• Providing advice to customers in reviews of project and investment plans for improvement of their production assets.
• Building and maintaining effective partnerships with customer stakeholders in an ethical and safe manner.
• Development of standards and processes to increase the efficiency and effectiveness of the technical services team and to extract maximum value from the customer base. Ensure these standards are implemented and maintained within the regional Technical Services team.
• Development of team members knowledge and experiences across multiple business areas ensuring that all technical service engineers are trained to the required standard both technically in the field and in EHS requirements.
• Coordinating with Service Coordination Regional Sales and Key Account Managers to ensure consistent global customer service.
• Identifying and developing opportunities for the introduction of new products or services to customers.
• Utilising customer interactions to feed technical and market information back into the business to enable JM to enhance product offering.
• Contribute towards and ensuring consistent implementation of the Technical Services Strategy.
• Monitoring and ensuring that all on site activities are performed by competent engineers in a safe manner.
• Ensuring all activities are undertaken in accordance with JM code of ethics and EHS policy and practices.
  

Qualifications:

• Degree most likely in a scientific/technical discipline
• Background in catalysts pref. within the syngas area
• Proven technical service or process engineering experience
• Customer services and technical support experience
• Experience defining best practice processes
• Experience of leading a team
• Big advantage of having previous experience working with Syngas markets

What we offer:

We make sure salaries are fair competitive and aligned to individual roles experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable offer life medical and other benefits that support our employees financial and physical wellbeing such as:

• Retirement savings
• Share plans
• Saving accounts
• House saving funds
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments
• Fitness discounts

Ready to make a meaningful impact on your career and the environment Join us and help shape a sustainable future while advancing your career!

At JM inclusivity is central to our values. We create an environment where everyone can thrive embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

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