Application Support Analyst

Position Description:

Job Description/ Position Description:
CGI Philippines is looking for an Application Support Consultant with a strong background in Java and PL/SQL to support an Australian utility client. The role involves providing reliable application support while ensuring all deliverables meet CGIs quality standards and engagement policies.

Job Role/ Your future duties and responsibilities:
As an Application Support Consultant youll work closely with both our Manila and onshore teams to ensure smooth and reliable application this role youll handle incidents service requests problems and changeskeeping systems running seamlessly through proactive monitoring ticket management and daily health checks. Youll also generate key reports such as market and SLA metrics keep documentation up to date and actively drive service improvements. Plus youll play an important role in executing Business Continuity (BCP) and Disaster Recovery (DRP) plans to maintain operational resilience.


Required qualifications to be successful in this role:
Ideal candidate should have at least 1 year of experience as application support background and familiar with ITIL processes. Candidate should have Java PL/SQL background and excellent communications skills. Candidate should be willing to work AU shift hours. Willingness to perform on-call duty is required and can work independently. He/She should also have the initiative when performing tasks and learning new things.

Skills:

• Analytical Thinking
• English
• Incident Management
• Service Request Management
• Applications Administration

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.