Service Delivery Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Exciting Opportunity! Join Odevo as a Service Delivery Manager

Odevo continues to redefine residential property management through technology innovation and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos) we are strengthening how IT services are delivered governed and continuously improved.

We are now looking for a highly capable service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable high-quality IT services across Odevo UK.

Position: Service Delivery Manager
Company: Odevo UK
Location: Hybrid London / UK-based offices
Working Hours: Monday to Friday 37.5 hours per week
Salary: Competitive and aligned to experience
Contract: Permanent

Our benefits package includes 25 days annual leave plus public holidays private healthcare pension contributions staff discounts and more.

The Role

As a Service Delivery Manager you will be responsible for overseeing the end-to-end delivery of IT services to Odevo UK and its Operating Companies. You will ensure services meet agreed SLAs manage service performance and escalations and drive continuous service improvement across the organisation.

This role is central to maintaining operational stability while improving service quality customer satisfaction and efficiency. You will lead service teams manage third-party vendors oversee service processes and work closely with stakeholders to ensure IT services support business needs.

Key Responsibilities

Oversee IT service delivery across Odevo UK and OpCos ensuring SLAs and quality standards are consistently met
Lead and manage Service Desk operations.
Act as a key point of escalation for service-related issues ensuring timely resolution and clear communication
Build strong relationships with OpCos and internal stakeholders through regular service reviews and engagement sessions
Monitor service performance analyse metrics and drive continuous improvement initiatives
Develop maintain and improve IT service management processes and standards
Identify Continuous Service Improvement opportunities and transition them into the day to day operations
Lead mentor and support the service delivery team fostering a culture of accountability and excellence
Manage third-party vendors including performance management contracts licensing and invoicing
Oversee software licensing and maintain an accurate evolving service catalogue
Ensure clear internal communication and identify service delivery risks and compliance issues
Support general operational activities including ad hoc tasks calls and email traffic as required

Experience Required

Proven experience in IT service delivery management within a complex or multi-entity environment
Strong understanding of IT operations infrastructure and service management frameworks
Experience managing service teams and third-party vendors
Solid knowledge of SLAs KPIs and service performance reporting
Excellent communication stakeholder management and conflict resolution skills
Strong leadership abilities with a hands-on service-oriented mindset

Desirable Qualifications

ITIL COBIT or equivalent service management certifications

How to Apply

Ready to take the next step in your IT service delivery career Explore Odevo on LinkedIn or visit our website to view our current opportunities. For more information or to speak with our recruitment team call 0 and quote reference Ref #LI-EW1.

Please note: Candidates must have the right to work in the UK without restrictions. Some benefits may be subject to a qualifying period.

Exciting Opportunity! Join Odevo as a Service Delivery ManagerOdevo continues to redefine residential property management through technology innovation and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos) we are strengthening how IT ...