Junior Customer Success Manager (mwd)

About the Client

Our client is a global technology organization that develops innovative digital and creative solutions used by leading brands around the world. The company supports businesses in their digital transformation by combining technology creativity and data. A strong focus is placed on developing early-career talent offering an environment where learning collaboration and long-term professional growth are part of everyday work.

Junior Customer Success Manager Central Europe

Responsibilities

Supporting customers throughout their digital journey across the Central Europe region
Building and maintaining customer relationships in close cooperation with senior team members
Understanding customer challenges requirements adoption levels and organizational structures
Translating customer needs into tailored technology and solution recommendations
Participating in customer workshops workflow assessments and solution demonstrations
Helping customers maximize the value and business impact of implemented solutions
Collaborating with sales teams to identify growth and expansion opportunities
Supporting regular customer meetings reporting on progress and key performance metrics
Raising customer awareness of product updates events and industry initiatives
Working closely with cross-functional teams in a global matrix organization

What You Need to Succeed

Interest in customer success customer engagement or digital technologies
Basic understanding of design workflows and current digital trends
Ability to build relationships with both end users and decision makers
A customer-centric responsive and proactive mindset
Strong organizational skills and the ability to manage multiple tasks in parallel
Willingness to learn grow and take ownership of personal and professional development
Ability to collaborate effectively with cross-functional and international teams
Business-level proficiency in English and German both written and spoken

What You Can Expect

A strong onboarding program and continuous learning supported by structured training and mentorship
Access to world-class digital and creative tools used by industry professionals globally
An inclusive collaborative culture that values creativity diversity and new ideas
Opportunities to work with international customers and global cross-functional teams
Clear development paths and support in building a long-term career in Customer Success
A workplace that encourages innovation curiosity and pushing creative boundaries

This position offers a unique opportunity to grow within a globally recognized technology environment and make a real impact on how customers succeed in their digital transformation journey.