Drone & 3D Data Support Associate

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Product Support Associate youll become an expert in cutting-edge drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning knowledge-sharing and deep customer empathy. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products!

What Youll Do:

• Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones capture ground-based imagery with their 360 camera or process and analyze collected data
• Rapidly and accurately resolve customer tickets via email chat and phone-based support in Zendesk
• Look for ways to improve processes and tools to help us scale our global support team
• Continue growing and refining our knowledge base by contributing to both internal and external documentation
• Use your active listening customer empathy and de-escalation skills to maintain and grow customer relationships
• Advocate for our customers by collaborating directly with Engineering Product Management and our UX team on customer pain points or other product improvements

What We Expect From You:

• Fluency in English and Portuguese (written and spoken) with the ability to clearly explain technical concepts in a simple user-friendly way.
• A bachelors degree or higher in Geographic Information Systems (GIS) Geomatics or a related field with a strong interest in geospatial technologies.
• Strong problem-solving and troubleshooting skills with the ability to recognize patterns that may indicate deeper technical issues.
• Excellent time management and prioritization skills allowing you to manage multiple tasks effectively in a fast-paced environment.
• A customer-first mindset with deep empathy and a genuine desire to help others even in challenging situations.
• Clear and effective written and verbal communication skills including the ability to document processes and share knowledge with internal teams.
• Curiosity and a continuous learning mindset with a strong desire to expand technical knowledge and skill sets.

What Youll Get In Return:

• Competitive Base Salary
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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