Senior Salesforce System Administrator

Company:

Boeing Global Services is seeking a Senior Salesforce System Administrator who will be a strategic partner and technical leader in advancing our CRM capabilities to join our team in Seattle WA.

As a Senior Salesforce System Administrator you will lead adoption and continuous improvement of Salesforce across BGS Sales & Marketing. You will act as a Salesforce champion and SME optimizing existing features designing and delivering enhancements enabling automation through low-code/no-code solutions and collaborating with development teams on more complex technical changes. Your work will directly support business priorities process transformation and a superior user experience for sales and marketing stakeholders.

The Boeing Company delivers industry-leading services and solutions that help customers operate safely efficiently and sustainably. Our Sales & Marketing team drives revenue growth and customer engagement across the four global business units: Cabin Modifications and Maintenance Parts and Distribution Services Digital Services and Training Solutions.

Position responsibilities

• Own day-to-day administration of Salesforce (user management security/permissions data integrity configuration releases)
• Drive adoption of new and existing Salesforce features through training documentation and stakeholder engagement
• Analyze business needs translate requirements into scalable Salesforce solutions (declarative and when required coordinate with developers for code-based changes)
• Design and implement process automation using Flows Process Builder (transitioning to Flow where applicable) Validation Rules Approval Processes and Flow Orchestrator
• Manage declarative integrations and coordinate with integration and development teams for API-based connections and complex integrations
• Lead configuration and deployment activities: sandbox management change sets/CI pipelines release planning and rollback strategies
• Maintain data quality practices: deduplication cleansing data loads backups and reporting accuracy
• Create and maintain documentation training materials and user-facing guides; provide hands-on training and support
• Troubleshoot and resolve production issues; conduct root-cause analysis and implement preventative measures
• Contribute to roadmap planning and recommend platform enhancements aligned to business goals and digital trends
• Mentor junior admins and act as an escalation point for complex Salesforce issues

Basic Qualifications (Required skills/Experience) :

• Bachelors degree in Information Technology or in a related field.
• 5 years administering Salesforce in a medium-to-large enterprise environment with proven hands-on experience implementing and supporting Sales Cloud and/or Service Cloud
• Hold a valid Salesforce Administrator certification (Salesforce Certified Administrator)
• Experience building Flows Validation Rules Page Layouts Record Types Profiles/Permission Sets and Reporting/Dashboards
• Experience utilizing data management tools and processes (Data Loader Informatica etc.) data model design and best practices for data quality
• Experience with stakeholder engagement communication and documentation skills; ability to translate business needs into technical solutions

Preferred qualifications (Desired Skills/Experience):

• Advanced Salesforce certifications (Platform App Builder Sales Cloud Consultant Service Cloud Consultant) strongly preferred
• Experience with Salesforce CPQ Pardot/Marketing Cloud Account Engagement Marketing Cloud or Commerce Cloud
• Background integrating Salesforce with ERP/legacy systems middleware (MuleSoft Dell Boomi) or custom APIs
• Exposure to Salesforce Einstein Analytics/Tableau CRM or MuleSoft
• Experience working in regulated or aerospace/defense industries and familiarity with compliance/security policies
• Prior experience leading change management and user adoption programs at scale
• Experience with sandbox release management and CI/CD practices for Salesforce

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $115600 $156400

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning